Skip to main content
Community Member
beevraj15
Community Member
September 6, 2026
Question

issues with plan

  • September 6, 2026
  • 1 reply
  • 7 views

Hi I have been having issues with my plan. I just purchased my plan on Tuesday and was able to get it working, and then I spoke to a colleague about the price of the plan, and he said he would send me a qr code. I have not recieved a qr code, instead I am not longer connected ti the network, my data has rolled over and it also my bill will be £63 when I havent even used any data.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@beevraj15,

     

    I'm sorry to hear you're having issues so soon after joining us.

     

    As we'll need to review the account to see exactly what's happened, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check the status of your plan, investigate why you're no longer connected, and explain the charges showing on the account.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement