Community Member

payment

1 reply
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I recently just rejoined id mobile and this was the reason I left. Lack of communication with payments- I checked the app for when my next payment was due and it stated 2/10/2026, I thought this was because just started my plan in August so therefore maybe cost were covered. Then in Sept I get a message about a failed payment attempt (which I have now payed by the way) however this payment would not have been a failed payment had you communicated the correct date I was suppose to be charged. This was one of the reasons I left your company before and it’s disappointing to see the same issues are still occurring.

Gemma M

iD Mobile Employee

Hi @Rmuir,

I'm sorry to hear about your experience, and I can understand why you're disappointed, particularly if this was one of the reasons you chose to leave previously.

We appreciate that if the date shown in the app didn't match when the payment was actually due, that could understandably lead to confusion and result in a missed payment through no fault of your own.

As you've already made the payment, thank you for getting that brought up to date. However, if you'd like someone to review the billing dates on your account and explain what happened, we'd recommend contacting our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

We apologise for any confusion and inconvenience caused, and we appreciate you taking the time to share your feedback with us.

Regards,

Gemma M

The iD Mobile Social Media Team

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