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Community Member
September 6, 2026

payment

  • September 6, 2026
  • 0 replies
  • 1 view

I recently just rejoined id mobile and this was the reason I left. Lack of communication with payments- I checked the app for when my next payment was due and it stated 2/10/2026, I thought this was because  just started my plan in August so therefore maybe cost were covered. Then in Sept I get a message about a failed payment attempt (which I have now payed by the way) however this payment would not have been a failed payment had you communicated the correct date I was suppose to be charged. This was one of the reasons I left your company before and it’s disappointing to see the same issues are still occurring.