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Community Member
September 7, 2026
Question

unexpected charge on invoice

  • September 7, 2026
  • 1 reply
  • 5 views

I recently signed up to ID mobile for a 24 month deal £7 for unlimited calls and text and 20gb of data. The first month was invoiced as expected via direct debit but this month I received notification that I will be charged £32 as there is £20 indicated on my bill for UK, however I’m not sure what this is and I did not go over my data allowance. Please could someone advise 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@AS2000,

     

    Apologies for the delayed response, however could you let us know whether you still require assistance with this?


    We look forward to hearing from you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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