Skip to main content
New Contributor
September 1, 2026

Cant find bill

  • September 1, 2026
  • 5 replies
  • 30 views

I cannot see any live bill for £38  on my account, tells me i owe it but no trace of bill

 

please help

    5 replies

    Geluk
    Silver Contributor
    Silver Contributor
    September 1, 2026

    Ask on LIVE CHAT, not here😂

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    September 7, 2026

    Hi ​@Alx 

     

    Thank you for getting in touch with us. 

     

    Kindly sed us a private message via our socials (Facebook or Instagram) so that we can look int this issue for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    AlxAuthor
    New Contributor
    September 7, 2026

    How do i do a private message ? 

    AlxAuthor
    New Contributor
    September 7, 2026

    apologises….do you mean messenger

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Alx,

     

    On Facebook Messenger yes, however I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.