Bills, Payments & Charges.

Hi, I’ve started to pay my monthly bill and need to change the name on the direct debit to my own rather than my dads, please can you help me?

I am concerned that I may be being double charged on my account.Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026  and February 2026, because there is no record on ID Mobile of these charges.I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. H

How can I see what my additional charges are as I just seen it go up by £4 and I wasn’t doing anything??

Hi, I've just signed a new contract for another 12 months. I know my bills may be different for the first month but the app bill & email bill are different. The one above is my email bill. The one above is the app which makes sense as it's pro-rata billed.Can someone please advise? Thanks

I have looked at my recent bill as I used the phone as an emergency in India. I then realised that before I went to India I sent texts to my customers but it was sent as an MMS and I’ve been charged 55p for each text. Why would it send as an MMS  

Hi I have been made aware there was outstanding bill to be paid on my phone bill.  however checking through the payment history this is not the case. I have now overpaid 3x £30 and my account has not updated this correctly. Please can you look into my case urgently.  thanksbel

Hi I had a issue with my direct debit last month because I have changed banks and forgot to change it. You then cancelled my direct debit and I just made a card payment to pay my bill. When I went back a few days later to set up a new direct debit you said I had to pay my bill again, which I did before I could set up direct debit. Which I did so my bill for this month has been paid. I have just received a txt this morning though saying you are taking the direct debit for this month which has already been paid. 

Hi, I have a second contract with you. I have received a bill and its over 100 pounds. Can you please help

Hi, could someone please help me. First I got told my bill will be due on the 8th every month by email, and now on the app it’s saying the 4th every month. I’m confuse by that. And second, it’s saying payment successful was on the 6th but no money has been taken out of my account. What should I do? Please help me. 

I have an outstanding bill, for a ID phone number I cancelled I used the help section on ID I couldn’t use the App as my number had been cancelled, went through chat who redirected m to an Expert service who charged me £1 then gave me the same information I had already tried, be careful folks you get transferred to the Expert For £1 what they don’t say upfront is the £1 is just to get you hooked, if you don’t cancel, it £35 a month straight from your account. BEWARE!!!!!

Hi there, we cancelled an account around start of Feb & today got an email saying next bill for March 8th to April 8th is due on 22/3. Sadly we can’t find the cancellation email, this is a common thing, as it’s been over 30 days since the contract was cancelled and tried to online chat tonight but only getting a Bot which wasn’t any help. Any suggestions? We will try again during office hours.

I keep being charged for a phone number that does not exist anymore as i made a switch via pac code. I cannot log on to the id app as the number is no longer active. Please could I stop being charged asap. 

Not getting mobile deta after monthly payments 

The date of the direct debit shown in the app and the wesbite is a month out! It says April instead of March. Its been out every month. The actual PDF bill shows the correct date and it debits my account on the correct day as per the bill but this is a little annoying and clearly something that just needs correcting somewhere.  Does this affect others? Thanks

Why has my line rental increased by £25!?

i don't understand final bill as thought i should have had a refund as paid enough up front before i ported my number which went live on Tuesday 3/3/26

i haven't paid my bill and ive been cut off. Is there anychace i could have my services turned back on and pay both bills this month please.

Who can check my bill as I keep getting messages that my DD has been cancelled... I then manually paid it but it looks like it had been taken out? 

Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent… 

Hi,Just have an issue, I originally had a DD which i switched to another account.  12 months later I've tried to update the DD back to the original account and I'm having difficulty with this.I keep getting a text saying it's been reinstated, then I got another saying the bank have cancelled this.  This wasn't correct as its active on the banks side. So I did this again and looks like it's repeating the same receiving texts and will eventually cancel. Is there a work around here as ID mobile are cancelling and then reinstating the DD each time, but they just need to make a claim.Kd

Hi,Just have an issue, I originally had a DD which i switched to another account.  12 months later I've tried to update the DD back to the original account and I'm having difficulty with this.I keep getting a text saying it's been reinstated, then I got another saying the bank have cancelled this.  This wasn't correct as its active on the banks side. So I did this again and looks like it's repeating the same receiving texts and will eventually cancel. Is there a work around here as ID mobile are cancelling and then reinstating the DD each time, but they just need to make a claim.Kd

Hi what are my extra charges for so far this month 

 My credit score has gone lower and it says that I jave unpaid invoices with you for January, I have checked my bills on the app everything is paid and there are no outstanding invoices, I also have a direct debit set and I just can’t understand how can this happen? Do I have an unpaid invoice? If I do I would like to be informed about it before it goes on my record and since I have a direct debit set why haven’t it been paid?