Good Morning  , so im a new customer after purchasing the Z-flip with the package deal of buds ect approx 8wks ago , i traded in an s22 ultra , was offered £190 which i recieved a clp of weeks ago , but im still waiting on the exrtra trade in value of £125 , when i go to fill in the form to claim there is nothing to fill in , is the payment done automatically  to your bank ? & if so who pays it is it ID or curry’s/car phone warehouse ? cheers in advance 

I have received a final demand notice 15th October but the letter is dated 5th September. I have called the 0333 number that is on the letter but it tells me that the account is upto date. I pay by direct debit as I have done for the last 9 years with ID mobile I'm finding it impossible to get an answer and the live chat is always busy try later. I really need help in resolving this please?? 

Added 2 global roaming passes by mistake can’t get through to live chat, need refund for one of them

I found a better deal for an upgrade than the ones through iD, so I wanna keep my phone number but pay off my current phone 2 months (or 1 billing month) early + switch to a cheaper SIM plan.Was planning on cancelling it to do so. Does the early cancellation fee consist of the remaining payments or is there a fee ontop of that? Or is there some easier way to do this? I assume the SIM plan switching might be a problem since it’s more of a downgrade, but I do want to stay with iD.

Hello, ID Mobile team, My name is Agnes Amara. I've received several letters indicating that I owe you £899, and I’m quite confused about this amount. I regularly make payments for my contract phone each month, and I’ve also noticed money being deducted from my account.  It’s been really difficult trying to get in touch with you, and I’m worried about which months might have been missed or there could be an error. I’ve never encountered such issues before, and I would really appreciate your help in resolving this matter. Thank you very much for your understanding.

I bought a iPhone 17 through mobiles.co.uk, wasn't happy so returned the phone. The phone was returned, accepted and I have an email to confirm this.  I have had a bill for over £900 and I can't get hold of anyone to help, I have received an email today to say I need to pay or will have debt collectors.. I am very worried mainly because there isn't a number to call, live chat says no one is available and I have no idea what to do!! Please help me

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

I terminated my plan 14th Oct, one year after commencing the plan and have paid charges to 14th Oct why is ID invoicing me for the period 14th Oct to 14 Nov

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

Please can I just speak to someone to discuss my bill!! It is impossible to actually get something resolved quickly. 

I can't readorview bills

My phone bill hasn't been taken from from account yet, it was due on the 13/10/25

Dear iD community Team,My plan is supposed to be unlimited data for a fixed price, but the iD app shows a 30GB limit. I was told not to worry, as my unlimited allowance continues after 30GB.Despite this, each month I receive this message:"You've now used 100% of your plan's data allowance. Any additional data usage will cost 10.24p per MB..."Twice my cap was reset to zero, but the issue persists, and extra charges are still added to my bill. It seems iD Mobile is not adhering to the contract, and hidden charges keep appearing.Please advise on how this will be fixed.Thank you.

I have been charged double the amount in the month of August 5 and October 4, can you please check the reason 

My old plan of 60 GB at £10 a month ended on 8th October so I started a new plan £8 for 40 GB. Although my plan is showing £8,00 for 40GB ID mobile have taken £10 out of my ‘current account’ on the 11th October plus a further £10 by direct debit on the 13th of October so two charges one by direct debit and one directly out of my current account and more than my plan fee of £8.00.Now very suspicious and angry with ID mobile and considering cancelling plus putting my issue with ID mobile on the net via Facebook, Twitter and Instagram also by word of mouth to anyone who is looking at ID mobile. I want a refund nothing less. 

Why is my bill so high when I put a 0 spending cap on it ?

Why has my credit score now delinquent for late payment, I have never missed or made a late payment.

I received an email after I closed my account and my final bill is £-4.74. The email states that negative balance means I'm owed money back.When checking my account, the bill shows amount due is £4.74 Should I pay or wait to get paid back?

Is it possible to suspend my account for a few months as I use it to power the wifi router in my caravan. Won’t be using it again until April 2026. Would save cancelling and reapplying next year.

I do not seem to have any documentation with my invoice number. Can you help?

Earlier today, I submitted a question regarding roaming, and received a call from customer service.After a long call (30+ minutes) things appeared to be resolved..And then, around 7pm, after the contact number has closed, I received an email advising that some of my settings had changed…I immediately logged in and to my horror it showed that not only had my bill cap been increased from £0 to £25, but my contract has changed completely…I DID NOT agree to this, and I want to revert to my old contract immediately.The customer service rep tried to encourage an upgrade to a new phone.. I refused as I want my existing deal, sim only.Please contact me as soon as possible.Malcolm Preen 

Used the App to increase my bill cap (limit any extra usage charges) from £5 to £12 and noticed it put the extra £7 straight on my next bill. I wasn’t expecting that - I haven’t incurred any extra charges and may not but wanted to increased it to cover receiving banking texts when traveling in NZ. Is this normal or a glitch?

My bill due tomorrow on 10th but I won't Hve the money till Wednesday the 15th 

I set up a SIM-only deal for my sister when she was visiting from New Zealand two years ago. She visited again this year, but no longer needs the SIM for use in the UK. Until recently I paid this by direct debit (at £6.00 a month it was cheaper to keep it going!)The phone [SIM] is physically in New Zealand and has never been linked to my App.I wanted to cancel the SIM, but could find no information on how to do this, and cancelled the direct debit. This brought about an email from ID mobile and I then spent an inordinate length of time on the website to cancel the Mobile number account. Surely I can’t be the only person on the planet to have more than one mobile phone with the same provider?? However this seemed to cause a lot of confusion.Eventually (after 90+ minutes on “Live Chat”) I was able to schedule cancellation/disconnection.Yesterday I received a ‘Reminder’ email saying that there was an outstanding balance which needed to be paid (having had no

Hi there I need to change the address on my last bill as it has changed and I need to for work