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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 836 Topics
  • 2,301 Replies
836 Topics
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Community Member
maxcrawford66Community Member
posted in Bills, Payments & Charges.
Direct Debit repeatedly failing

Hello, I have been having repeated problems with my direct debit, I have receipts from customer support chat that my direct debit is set up and working, however over the last 2 months there has been an issue taking the direct debit, this is becoming a big issue, all my details on my account are correct, could someone please provide some advice of how best to resolve this issue?  Thankyou very much 

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iD Mobile Employee
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New
 Contributor
Margaret BrennanNew
 Contributor
posted in Bills, Payments & Charges.
Direct debit date

Can I change my direct debit date to 29th of each month

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iD Mobile Employee
Pete2000
Helpful
 Contributor
Pete2000Helpful
 Contributor
asked in Bills, Payments & Charges.
expensive numbers

I am looking for a list of phone number prefixes which are expensive to use like 084 type numbers. Is there an up-to-date list somewhere that gives you all of these numbers to avoid - some of these can be pretty hefty on price. Thanks in advance

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Tyler
iD Mobile Employee
S
Community Member
SamBufferyCommunity Member
asked in Bills, Payments & Charges.
Paid balance but ID still asking for money

Hello,I pay my bill manually on my computer every month (long story) & have just paid this month’s bill. However I am still getting the red banner telling me I owe ID £9 by February 21st. Can anyone help with this? Thanks

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Tyler
iD Mobile Employee
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New
 Contributor
thesandrockNew
 Contributor
posted in Bills, Payments & Charges.
ID Mobile not updating my direct debit when requested?

I have two numbers with ID Mobile. Both accessed via the same login account. I have recently changed banks, so have updated a number of Direct Debit instructions with a wide range of organisations. I have done this in the app with ID Mobile, and my new account details are showing correctly in the app. I did this mid-January. However, unlike every other organisation, ID Mobile has not yet submitted my instruction to my bank. As a result, the Direct Debit is not showing as active with my new bank, and still active with my old bank. I am concerned that the payment which is due mid-February, will either be taken from my old account (which has a zero balance) or that the DD will not be taken at all. I would be grateful if someone from ID Mobile could look at the account and update me with what is happening, and reassure me that the funds will be taken from the correct account as per my instruction, which was submitted in good time (well before the 10-working days ID Mobile stipulate is requ

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Tyler
iD Mobile Employee
S
Community Member
sumona begumCommunity Member
asked in Bills, Payments & Charges.
extra charge

Why i have been charged 65 pound where my monthly bill is 40.99 only???

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Tyler
iD Mobile Employee
Juliana Herrig
Community Member
Juliana HerrigCommunity Member
asked in Bills, Payments & Charges.
trip to Brazil

I'm going to spend 25 days in Brazil on vacation and I wanted to know when my daily rate for internet use is.

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Tyler
iD Mobile Employee
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New
 Contributor
StuhasNew
 Contributor
posted in Bills, Payments & Charges.
Billed Extra

I have been billed an extra £5 for 1G of data I didn't ask for or need 

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Tyler
iD Mobile Employee
Daniel Murray
Community Member
Daniel MurrayCommunity Member
posted in Bills, Payments & Charges.
final bill

Hi My final bill is £50 when I have been paying just over £30 for my whole contract. Can you advise why this is so high? What are the additional charges?

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Tyler
iD Mobile Employee
X
Community Member
xuanlong74Community Member
posted in Bills, Payments & Charges.
complIn

Please let me know when I rerun my phone and when you are refund me as per the ombudsman 

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Tyler
iD Mobile Employee
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Community Member
HazbazCommunity Member
posted in Bills, Payments & Charges.
Paid bill but services are still not on

My services were suspended due to non payment. Iv paid the bill but my services are still not back on. Any help would be appreciated 

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iD Mobile Employee
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Active Contributor
Colin SouthgateActive Contributor
posted in Bills, Payments & Charges.
payments

My payments are showing as two being taken in Feb one on the 7th then I paid another payment on the 12th as my direct debit failed due to changing banks 

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iD Mobile Employee
S
Community Member
SurchicinCommunity Member
posted in Bills, Payments & Charges.
I have been charged twice 

I have been charged twice 

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iD Mobile Employee
K
Community Member
Kris79Community Member
asked in Bills, Payments & Charges.
outstanding payment

Hi at the moment I've been having some financial issues and would I be able to pay my bill on the 26/02/2025 by debit card and I'll set up a direct debit yours sincerely Kristopher Kerr 

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iD Mobile Employee
M
Community Member
Miguel13Community Member
posted in Bills, Payments & Charges.
my bill cap stopped working

Since I got my plan I put that I would not like to expend more than my plan. For the past almost 2 years I was charged 24.99 my plan. This month I just got a 90£ bill..how come?

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iD Mobile Employee
Geoff Britton
New
 Contributor
Geoff BrittonNew
 Contributor
asked in Bills, Payments & Charges.
final bill

I received final bill of £5.33 but cancelled nefore delivery so did not receive a sim card 

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iD Mobile Employee
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Active Contributor
isaganActive Contributor
asked in Bills, Payments & Charges.
Google Pixel 9 I have not received my £100 Curry gift card.

I purchased Google Pixel 9 29th November 2024 and I have not received my £100 Curry gift card which was promoted as part of the Black Friday deal.Why hasn’t ID Mobile/Currys provided the gift card?

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iD Mobile Employee
J
Community Member
James yunCommunity Member
posted in Bills, Payments & Charges.
ive already paid for this month and i need help

Hi) i paid for this month on the 8th and you are trying to take another payment from me.

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iD Mobile Employee
Dime
Community Member
DimeCommunity Member
posted in Bills, Payments & Charges.
Direct Debit Issues

Hi, I could use a hand with payments / Direct Debits please. I have 2 plans on my profile and I tried to move one account over to a new bank account via direct debit. Set it all up just fine, the date of payment comes around, the payment “doesn’t work”. I get threatening emails from the system saying I need to pay immediately or the debt collectors will be around.I logged into the system, it shows a failed payment but immediately shows a successful payment on the same day. Regardless, I settle the bill manually in case it didn’t go out. At this point the system doesn’t register I’ve paid manually and still refuses to let me set up a direct debit.On talking to the live chat, the person I’m speaking to can see and confirms the direct debit details via taking the last 3 digits of the new bank account. So the details ARE on the system, but it won’t show me them and states no DD is in place.What is going on? All the live chat agent could tell me is “how to setup a Direct Debit” which I’ve c

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iD Mobile Employee
Jim Greig
New
 Contributor
Jim GreigNew
 Contributor
posted in Bills, Payments & Charges.
mr james greig

Get my service up and running 

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iD Mobile Employee
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Community Member
Ian WilliamsCommunity Member
posted in Bills, Payments & Charges.
final bill minus?

I have just received my PAC code to move from iD mobile and it says my final bill is - 335 . What does this mean please ? 

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iD Mobile Employee
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New
 Contributor
SeasordNew
 Contributor
asked in Bills, Payments & Charges.
Increase Bill Capping more than £25

I wanted to increase my bill cap above £25, as I am out the country and needed to make call to my bank from my registered no, but as i reached my bill cap i cant make call, I paid £50 on the iDmobile online, but I dont know where that went, as I still cant make any calls, can you please help me on this how to increase that and where my £50 payment went. Thanks

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Kash
iD Mobile Employee
Marko-55
New
 Contributor
Marko-55New
 Contributor
posted in Bills, Payments & Charges.
Direct Debit

Hello, I have had my direct debit details setup on my account but the payments fails each month and I have to pay manually. However, my recent payments don't make sense, can someone please check them and make sure I've not overpaid? Also, can my direct debit details be confirmed? Regards,Mark 

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Kash
iD Mobile Employee
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New
 Contributor
Zoe GooldNew
 Contributor
asked in Bills, Payments & Charges.
charges for USA

What are the daily charges for using my phone in USA

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iD Mobile Employee
NikkiM
New
 Contributor
NikkiMNew
 Contributor
asked in Bills, Payments & Charges.
need to change account details from personal to business

Hi there,I need to change my account details to my business name along with my direct debit to my business account.  How do I do that?Thanks

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iD Mobile Employee
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