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New Contributor
August 11, 2026
Question

i will cancel contract if i cant talk to a person

  • August 11, 2026
  • 3 replies
  • 25 views

I took out my contract with unlimited data but I keep receiving messages from you saying I've used my allocation

    3 replies

    iD Mobile Employee
    August 11, 2026

    Hi ​@My birthday tomorrow. 

     

    Thank you for getting in touch with us, and I'm very sorry to hear that you are continuing to receive messages stating that you have used your allowance.

    We'd like to investigate this further for you. Please send us a private message via our social media channels on Facebook or Instagram, and we'll be happy to look into this and assist you further.

     

    We apologise for any inconvenience caused and look forward to hearing from you soon.

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 11, 2026

    I have a unlimited add on data allowance so I don't understand why im getting messages saying I've gone past my allowance 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2026

    Hi ​@My birthday tomorrow.

     

    Thank you for reaching out, and I'm sorry for any confusion caused by the messages you've received regarding your data allowance.

     

    I can confirm that your plan includes an inclusive data allowance as well as an Unlimited Loyalty Add-on. When your standard inclusive data allowance is fully used, you'll automatically receive a notification advising that you've reached your allowance.

     

    The Unlimited Loyalty Add-on then takes effect once your inclusive allowance has been depleted, so the notification doesn't necessarily mean that you'll lose access to data or that you've exceeded the allowance provided by your Unlimited Loyalty Add-on.

     

    To help prevent any unexpected out-of-plan charges, we'd strongly recommend setting your Bill Cap to £0. This will prevent chargeable out-of-plan usage if anything isn't covered by your allowances.

     

    If you'd like us to check that the Unlimited Loyalty Add-on is correctly active on your account and confirm how your data usage is being applied, please contact us via Live Chat, where the team can access your account and investigate this further.

     

    Owethu