Every month I set up my Direct Debit, and every month it fails to go through. I have sufficient funds in my account and have no issues setting up other Direct Debits. It’s becoming really frustrating, as you can imagine.
The bank details are exactly the same as they’ve always been, so nothing has changed on my end. I’m honestly perplexed as to why this keeps happening and would appreciate it if you could look into what’s causing the issue.
+1Hi
Thank you for getting in touch and for explaining what’s been happening with your Direct Debit. I’m sorry that you’ve had to deal with this repeatedly, especially when your bank details and available funds haven’t changed.
As this will require us to check the Direct Debit setup on your account, please contact our Live Chat team, who will be able to access your account and investigate what may be causing the payments to fail.
You can contact Live Chat here:
https://www.idmobile.co.uk/help-and-support/contact-us
I’m sorry for the inconvenience this has caused, and I hope the team can get this resolved for you.
Regards,
Tashnieka
The iD Mobile Team
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