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Community Member
JenniferNW
Community Member
August 13, 2026
Question

what limit have I overused, why have I got a charge?

Hi

I have recieved  a charge for calls and notificatiom that I havve gone over my konthly allowance. I have unlimited calls so I don't understand the charge.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 14, 2026

    Hi ​@JenniferNW 

     

    Thank you for getting in touch with us. 

     

    I am so sorry that you have been charged for calls. Please send us a private message via our socials (Facebook or Instagram) so that we can look into this issue for you. 

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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