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New Contributor
ld_01
New Contributor
Jul 29, 2026 11:18 AM UTC
Question

Voicemail call charged as international number

Accessing my voicemail is charging me as an international call. How can this be resolved?

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 31, 2026 10:57 AM UTC

    Hi ​@ld_01,

     

    Thanks for your post.

     

    Could you let us know whether you're accessing your voicemail while in the UK or while in another country?

     

    This will help us understand why the call is being charged as an international call and point you in the right direction.

     

    Once we have a little more information, we'll be happy to help further. Please don't post any personal or account information when replying.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    ld_01Author
    New Contributor
    Aug 11, 2026 8:33 PM UTC

    Accessing voicemail in the UK not abroad. 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 13, 2026 3:50 PM UTC

    Hi ​@ld_01.

     

    We’re sorry to hear that you’ve been charged for accessing your voicemail while in the UK.

     

    Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat, so our team can review the charge on your account and investigate this further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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