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Community Member
August 11, 2026

my new phone

  • August 11, 2026
  • 1 reply
  • 10 views

I haven’t been debited since I ordered how does this work 

    1 reply

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2026

    Hi ​@Jamin95,

     

    I’m sorry for any confusion around your payments.

     

    I’ve just sent you a private message so we can check your account and help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also access your inbox directly here:

    https://community.idmobile.co.uk/inbox/overview

     

    We’ll speak to you there.

     

    Thanks,
    Tashnieka
    The iD Mobile Support Team