New Contributor

cancelled my account why am i still getting

I have cancelled my plan why am I still getting charged for my bill.

I have moved providers and am no longer using id mobile.

Please cancel my bill as I am refusing to pay for a service I am not using.

New Contributor

Why am I being charged for 2 month after my bill was cancelled. I am not paying for a service I am not using as I have moved to another provider

iD Mobile Employee

Hi @Krystle83

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

My contract was cancelled 30th August why am I still getting billed

New Contributor

How long does it take to answer

iD Mobile Employee

HI @Pauline clark

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

5 replies