New Contributor

cancelled my account why am i still getting

I have cancelled my plan why am I still getting charged for my bill.

I have moved providers and am no longer using id mobile.

Please cancel my bill as I am refusing to pay for a service I am not using.

New Contributor

Why am I being charged for 2 month after my bill was cancelled. I am not paying for a service I am not using as I have moved to another provider

iD Mobile Employee

Hi @Krystle83

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

2 replies