Data Usage By Month

3 replies
339 views

I want to understand how much data I have been using per month.

I cannot see this in the app - where can I find it?

Marquerita T

iD Mobile Employee

Hi @I_Macpherson.

Thank you for your post.

You can easily check your monthly data usage by calling 7777 from your iD phone. You’ll be able to access an automated service that will tell you your usage details.

Thanks,

Marquerita

The iD Mobile Team

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F

Faiz

New Contributor

This is quite frustrating. I don't understand why this information isn't available in the app or online. It appears to be a straightforward feature to add and would provide significant value to users.

Gemma M

iD Mobile Employee

Hi @Faiz,

I'm sorry for any frustration this has caused.

To check your data usage, please try the following:

Open the iD Mobile app or log in to My Account.
Select your plan from the home screen.
View the Data Usage section, which will show your current allowance and usage for the current billing period.

If you're looking for historical monthly data usage, this isn't currently displayed as a month-by-month breakdown within the app.

As an alternative, you can check your device's own data usage statistics:

iPhone

Go to Settings > Mobile Data.
Scroll down to view usage by app and total usage.

Android

Go to Settings > Network & Internet > Data Usage (or Connections > Data Usage).
Select Mobile Data Usage to see your usage information.

We appreciate your feedback regarding historical usage reporting. We understand why having a clear month-by-month view within the app would be useful when deciding whether you're on the right plan.

Regards,

Gemma M
The iD Mobile Social Media Team

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