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extra charges for text messages

  • August 14, 2026
  • 1 reply
  • 10 views

I have a plan with unlimited text messages and unlimited minutes. I have been charged £24 stating that I used up all my text messages. Why is this?

1 reply

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  • iD Mobile Employee
  • August 15, 2026

Hi ​@Maria2424 

 

Thank you for getting in touch with us. 

I am so sorry that you have been charged £24.00 please send us a private message via our socials (Facebook or Instagram) so that we can assist you.

 

Thank you,

 

Zandile M

The iD Mobile Team