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Community Member
Sapphireblue
Community Member
August 14, 2026

out of plan text charges every month

Hey, every month I receive a £3 charge for text messages. I don’t understand as my plan includes unlimited text. Can you help me identify what is causing the charge? 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 14, 2026

    Hi ​@Sapphireblue,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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