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out of plan text charges every month

  • August 14, 2026
  • 1 reply
  • 4 views

Hey, every month I receive a £3 charge for text messages. I don’t understand as my plan includes unlimited text. Can you help me identify what is causing the charge? 

1 reply

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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Sapphireblue,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.