New Contributor

Solved

£45 worth of roaming chargez, can I see my usage?

6 replies
94 views

I searched for a mobile number that called me and sent two WhatsApp messages and I’ve been charged £45 whilst in Switzerland. Can I see my visage to show what I’ve actually been charged for as I only had my roaming on for a few moments?

WelshPaulAnswer

Platinum  Contributor

Your bill has a breakdown of all charges.

Roaming in Switzerland costs £1.50 per megabyte. Therefore £45 will cover 30MB of data usage.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Your bill has a breakdown of all charges.

Roaming in Switzerland costs £1.50 per megabyte. Therefore £45 will cover 30MB of data usage.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @WelshPaul ,

Thank you for your message. I can confirm that your bill includes a full breakdown of all charges, including calls, texts, and data usage.

For reference, roaming in Switzerland costs £1.50 per MB, so the £45 charge covers approximately 30MB of data usage.

You can view your detailed usage in the iD Mobile app:

Open the app and log in.

Tap Plan > Usage & Bill > View Charges / Itemised Usage.

Check the roaming section for Switzerland to see exactly how the £45 was applied.

If you notice any discrepancies, please contact us via Live Chat or Socials with your account number, and we’ll investigate further.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

LydwatsAuthor

New Contributor

Hi both,

I understand the cost for roaming in Switzerland. But to have switched roaming on for less than 5 mins to send two WhatsApp messages and check a telephone number, I can’t see how that would equate to £45 worth of charges.

WelshPaul

Platinum  Contributor

Your phone uses data in the background for other tasks.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

simonwalford

New Contributor

Hi both,

I understand the cost for roaming in Switzerland. But to have switched roaming on for less than 5 mins to send two WhatsApp messages and check a telephone number, I can’t see how that would equate to £45 worth of charges.

Did you get anywhere fighting this? Have had similar… crossing into Switzerland for about 3 hours…

M

Marquerita T

iD Mobile Employee

Hi @simonwalford.

Thanks for your post.

I understand your concern about the roaming charge for a short period in Switzerland. Roaming usage can sometimes include background data or app activity that adds up quickly, but we’re happy to review your specific usage.

Please contact us directly via live chat so our team can review your billing and provide a clear breakdown.

You can reach us at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.