Hi ​@helloihaveaquestoin2,

I am sorry you have not received your refund yet and that you also need help with a cancellation.

Please contact our Live Chat team, or send us a private message via Facebook or Instagram, and one of our advisors can check your account, look into the refund and assist with your cancellation request.

Live Chat: https://www.idmobile.co.uk/live-chat

Our team will be happy to look into this for you.

Thanks,

Tashnieka
The iD Mobile Team