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New Contributor
Amilou1812
New Contributor
Aug 11, 2026 12:14 PM UTC
Question

direct debit

I accidentally removed my direct debit from my bank account. I then entered my bank details on the app, will this restart the payment plan or will I need to ring iD to set it up again?

    6 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Aug 11, 2026 4:13 PM UTC

    Hi ​@Amilou1812 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Amilou1812Author
    New Contributor
    Aug 11, 2026 4:38 PM UTC

    Hi ​@Amilou1812 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    I haven't got a private message 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 13, 2026 3:26 PM UTC

    Hi ​@Amilou1812,

     

    I’m sorry you haven’t received a private message from us.

     

    To check whether your Direct Debit has been successfully reinstated, please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat.

     

    Our team can review your account and confirm whether any further action is needed.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Amilou1812Author
    New Contributor
    Aug 13, 2026 3:36 PM UTC

    The live chat couldn't get any information on whether the direct debit has been reinstated 

    New Contributor
    Amilou1812Author
    New Contributor
    Aug 13, 2026 3:37 PM UTC

    The live chat couldn't get any info on whether the direct debit has been reinstated 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 14, 2026 6:51 PM UTC

    Hi ​@Amilou1812.

     

     

    I’m sorry that the Live Chat team couldn’t confirm whether your Direct Debit has been reinstated.

     

    Could you please confirm whether you entered the correct account details when reaching out to Live Chat?

     

    You can also check this by logging in to the iD Mobile app or My Account and going to My Billing > Manage your payments.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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