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payments

  • April 16, 2025
  • 4 replies
  • 127 views
Carol Healey
New Contributor

Payments 

Best answer by Siân W

Hi ​@Carol Healey ,

We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

Thanks,

    4 replies

    Carol Healey
    New Contributor
    • Carol Healey
    • Author
    • New Contributor
    • April 16, 2025

    Why are you taking 2payments each month

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • April 16, 2025

    Hi ​@Carol Healey ,

    We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    New Contributor
    • omar2014hamza
    • New Contributor
    • January 2, 2026

    My last bill is too much as I upgrade my plan from 10 per month to 16 per month why you payment take 41 pounds!!

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 2, 2026

    Hi ​@omar2014hamza ,

     

    Thank you for contacting us. I can see that your plan was upgraded from £10 to £16 per month. The higher amount on your last bill is likely due to:

    -The prorated charge for the old plan up to the upgrade date.

    -The new plan charge for the remainder of the billing period.

    -Any outstanding balance or one-off charges.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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