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payments

  • April 16, 2025
  • 8 replies
  • 212 views

Carol Healey
New Contributor

Payments 

Best answer by Siân W

Hi ​@Carol Healey ,

We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

Thanks,

8 replies

Carol Healey
New Contributor
  • Author
  • New Contributor
  • April 16, 2025

Why are you taking 2payments each month


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 16, 2025

Hi ​@Carol Healey ,

We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

Thanks,


  • New Contributor
  • January 2, 2026

My last bill is too much as I upgrade my plan from 10 per month to 16 per month why you payment take 41 pounds!!


Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • January 2, 2026

Hi ​@omar2014hamza ,

 

Thank you for contacting us. I can see that your plan was upgraded from £10 to £16 per month. The higher amount on your last bill is likely due to:

-The prorated charge for the old plan up to the upgrade date.

-The new plan charge for the remainder of the billing period.

-Any outstanding balance or one-off charges.

 

Lamiya


  • New Contributor
  • July 11, 2026

How long for payment to show paid 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 11, 2026

Hi ​@Cambri,

 

Thanks for getting in touch.

 

Payments usually show as paid within 24 hours. If the payment was made over a weekend or bank holiday, it may take a little longer, depending on how quickly your bank processes the transaction.

 

If it has been more than 24 hours (excluding weekends and bank holidays) and your payment still hasn't updated, please let us know.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 25, 2026

I'm being told I'm 44 pounds outstanding because I haven't paid however I have bank statement saying I have payed twice this month and every month since my contract began in 2024. You have now threatened legal action for somthing I'm fairly certain is not my fault. If you could tell me why I need to pay and clear it up I would be grateful


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Tomwom0006,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team