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payments

  • April 16, 2025
  • 2 replies
  • 87 views

Carol Healey
New Contributor

Payments 

Best answer by Siân W

Hi ​@Carol Healey ,

We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

Thanks,

2 replies

Carol Healey
New Contributor
  • Author
  • New Contributor
  • April 16, 2025

Why are you taking 2payments each month


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 16, 2025

Hi ​@Carol Healey ,

We would only take two payments if there was two plans held by you. Are the Direct Debit reference numbers different? As this would indicate that you have a second plan with us.

Thanks,