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Question

you are trying to double my bill and i cant get throigh to question?

  • December 16, 2025
  • 3 replies
  • 34 views
C
New Contributor

Hi my bill is usually 44.99 but this month you have added that for line rental plus 45 for calls data amd txts. I can't access the live chat and dont know how to contact you to get this sorted 

    3 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • December 16, 2025

    LIVE CHAT works; when connected type SPEAK TO A PERSON.
    Chat may not work if you have a pop up blocker active;
    disable for id’s web address.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Cj250567
    • Author
    • New Contributor
    • December 16, 2025

    Tired 3 different browsers with pop ups allowed and the live chat button does not come up. Tried all day yesterday and this morning 

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • December 16, 2025

    Hi ​@Cj250567 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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