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New Contributor
December 16, 2025
Question

you are trying to double my bill and i cant get throigh to question?

  • December 16, 2025
  • 3 replies
  • 52 views

Hi my bill is usually 44.99 but this month you have added that for line rental plus 45 for calls data amd txts. I can't access the live chat and dont know how to contact you to get this sorted 

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    December 16, 2025

    LIVE CHAT works; when connected type SPEAK TO A PERSON.
    Chat may not work if you have a pop up blocker active;
    disable for id’s web address.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cj250567Author
    New Contributor
    December 16, 2025

    Tired 3 different browsers with pop ups allowed and the live chat button does not come up. Tried all day yesterday and this morning 

    iD Mobile Employee
    December 16, 2025

    Hi ​@Cj250567 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.