I'm on the same plan as my husband but I'm paying more per month 

Hi ​@amyl0602,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Went to my profile pressed on private message no message there 

Hi ​@Parcelmike,

Kindly note that the private message was for ​@amyl0602, I apologise for any confusion that this may have caused you.

With regards to your query, unfortunately we would not be able to change the monthly charge. The plans and pricing offered are generated specifically for each customer and are based on a number of factors, including your credit history with iD Mobile.

We appreciate your understanding. If you have any other questions or need help reviewing the options available on your account, please let us know and we’ll be happy to help.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Parcelmike,

For your security, please avoid sharing any personal information in posts, as this is a public platform that can be viewed by anyone.

I can confirm that the information you shared in this thread has now been removed to help protect your account and personal details. If you need further assistance, please contact our customer service team via live chat (https://www.idmobile.co.uk/live-chat) or contact us privately via one of our social media platforms, that being Facebook or Instagram.

Regards,

Gemma M

The iD Mobile Social Media Team