Community Member

payment taken numerous times

Forum|Forum|8 months ago
December 18, 2025
1 reply
31 views

I have checked my payments, I have 3 payments taken for November and also my bill should be £5 a month not £10.

Please arrange to credit my account.

I

Isa M

iD Mobile Employee

Hi @Corey,

I am so sorry that you have made payment 3 times. Should this be a fault on our end a credit should be on the account automatically. When checking on the ID Mobile online account/app it could not be showing payments as missed, could you please double check on your bank statement if the payments were taken from your bank those times. If yes, kindly contact us at these times so we can access your account:

9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks,

Isa🎀

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