I’ve changed contracts with ID mobile just for more data and now my direct debit payment doesn’t work. Every month it fails and I have to pay by card. My bank say it’s ID mobile issue. ID mobile threaten to suspend my account every month and I get sooooooo many text messages saying I have cancelled my direct debit - which I haven’t. How can I resolve this? Contacting ID mobile is very difficult - and on live chat they just say set it up again. That doesn’t work.
Direct debit keeps failing
+9Hi
I’m really sorry to hear about the trouble you’ve been having with your Direct Debit, it sounds frustrating, and that’s definitely not the experience we want for you.
He are a few quick checks that can sometimes help resolve Direct Debit issues:
-Confirm your bank details: Make sure the account number and sort code on your iD Mobile account match your bank’s records.
-Check your bank’s settings: Some banks have extra security or restrictions that can block new Direct Debits. It’s worth asking them to confirm everything is enabled.
-Re-set up the Direct Debit: Even if you’ve tried before, removing and re-adding it through the iD Mobile app or website can refresh the link.
Lamiya
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