Direct debit keeps failing | iD Mobile Community

ELees · 2025-11-26T08:53:50+00:00

I’ve changed contracts with ID mobile just for more data and now my direct debit payment doesn’t work. Every month it fails and I have to pay by card. My bank say it’s ID mobile issue. ID mobile threaten to suspend my account every month and I get sooooooo many text messages saying I have cancelled my direct debit - which I haven’t. How can I resolve this? Contacting ID mobile is very difficult - and on live chat they just say set it up again. That doesn’t work.

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