Direct debit keeps failing | iD Mobile Community
Skip to main content

Direct debit keeps failing

  • November 26, 2025
  • 1 reply
  • 12 views

I’ve changed contracts with ID mobile just for more data and now my direct debit payment doesn’t work. Every month it fails and I have to pay by card. My bank say it’s ID mobile issue. ID mobile threaten to suspend my account every month and I get sooooooo many text messages saying I have cancelled my direct debit - which I haven’t. How can I resolve this? Contacting ID mobile is very difficult - and on live chat they just say set it up again. That doesn’t work. 

1 reply

Forum|alt.badge.img+5
  • iD Mobile Employee
  • November 26, 2025

Hi ​@ELees ,

 

I’m really sorry to hear about the trouble you’ve been having with your Direct Debit, it sounds frustrating, and that’s definitely not the experience we want for you.
He are a few quick checks that can sometimes help resolve Direct Debit issues:
 

-Confirm your bank details: Make sure the account number and sort code on your iD Mobile account match your bank’s records.
-Check your bank’s settings: Some banks have extra security or restrictions that can block new Direct Debits. It’s worth asking them to confirm everything is enabled.
-Re-set up the Direct Debit: Even if you’ve tried before, removing and re-adding it through the iD Mobile app or website can refresh the link.

Lamiya