Question

Recieving text notifications for roaming

Forum|Forum|2 months ago
November 18, 2025
1 reply
39 views

Jw427
New Contributor

I keep receiving text messages from id saying 'Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges'

I have also logged into the app for my account and it says my upcoming bill has some additional charges (however I cannot see what they are for). I have not been out of the country so I want to check if I'd thinks I am roaming and are charging me (I have turned off roaming on my device). There seems to be no way to contact ID for this help.

Zubeida H
iD Mobile Employee
Forum|Forum|2 months ago
November 19, 2025

Hi @Jw427

We are sorry to hear that you were falsely charged. We would be happy to have a further look into this for you, we can check to see things like:

Review whether your number has made any international calls, Check for any possible accidental roaming events. Advise you on how to block international calls completely, explain your bill in more detail once the breakdown is available.

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk. If you would like to speak to someone directly over the phone, you can contact our customer services/complaints line on 08000492402.

Thank you,

The Idmobile Team

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