Active Contributor

monthly bill

7 replies
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My contract is £29.99 a month however this month I’m been charge £49.51. There are £4s worth of added charges for multimedia messages. How do I find out what the rest is for as on my bill is states ‘ monthly reoccurring charge’ what is this?

MZone

Platinum  Contributor

Have you recently upgraded or changed your direct debit date?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

andewhite

Platinum  Contributor

Every iD bill has itemised sections for calls, texts, and Internet (mobile data) use - is nothing shown in the itemised parts of the £49.51 bill, @Luciewright94?

Forum member (non-iD).

L

Luciewright94Author

Active Contributor

No it just says monthly reoccurring charge £38 something then plus VAT which takes my bill to £49.51

andewhite

Platinum  Contributor

Okay @Luciewright94, £38 + VAT = £45.60 - so, somethings seems wrong, especially as you mentioned your iD contract was £29.99/month.

Probably best to try a web chat with iD customer service, or send them a PM on Facebook or X. The advisers work until 8pm on weekdays.

Forum member (non-iD).

Siân W

iD Mobile Employee

Hi @Luciewright94 had you recently upgraded or changed your Direct Debit date?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Amysnarey

New Contributor

When do the bills generate

JoeKing

Silver Contributor

When do the bills generate

It all depends on the date you took out your contract.

For example I took out a contract on the 1st on the month that when my contract starts paying come out say the 16th of the month's. It all depends on the date of one's contract like I've said.

So generally payment is due 16 day's after you cycle starts unless you chose a date to pay.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉