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Active Contributor
June 4, 2025

monthly bill

  • June 4, 2025
  • 7 replies
  • 92 views

My contract is £29.99 a month however this month I’m been charge £49.51. There are £4s worth of added charges for multimedia messages. How do I find out what the rest is for as on my bill is states ‘ monthly reoccurring charge’ what is this?

    7 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    June 4, 2025

    Have you recently upgraded or changed your direct debit date?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    June 4, 2025

    Every iD bill has itemised sections for calls, texts, and Internet (mobile data) use - is nothing shown in the itemised parts of the £49.51 bill, ​@Luciewright94

    Forum member (non-iD).
    Active Contributor
    June 4, 2025

    No it just says monthly reoccurring charge £38 something then plus VAT which takes my bill to £49.51

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    June 5, 2025

    Okay ​@Luciewright94, £38 + VAT = £45.60 - so, somethings seems wrong, especially as you mentioned your iD contract was £29.99/month.

    Probably best to try a web chat with iD customer service, or send them a PM on Facebook or X. The advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 5, 2025

    Hi ​@Luciewright94  had you recently upgraded or changed your Direct Debit date?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 24, 2025

    When do the bills generate 

    JoeKing
    Silver Contributor
    Silver Contributor
    November 25, 2025

    When do the bills generate 

    It all depends on the date you took out your contract. 

    For example I took out a contract on the 1st on the month that when my contract starts paying come out say the 16th of the month's. It all depends on the date of one's contract like I've said. 

    So generally payment is due 16 day's after you cycle starts unless you chose a date to pay. 

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉