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monthly bill

  • June 4, 2025
  • 7 replies
  • 82 views

My contract is £29.99 a month however this month I’m been charge £49.51. There are £4s worth of added charges for multimedia messages. How do I find out what the rest is for as on my bill is states ‘ monthly reoccurring charge’ what is this?

7 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 4, 2025

Have you recently upgraded or changed your direct debit date?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 4, 2025

Every iD bill has itemised sections for calls, texts, and Internet (mobile data) use - is nothing shown in the itemised parts of the £49.51 bill, ​@Luciewright94


  • Author
  • Active Contributor
  • June 4, 2025

No it just says monthly reoccurring charge £38 something then plus VAT which takes my bill to £49.51


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 5, 2025

Okay ​@Luciewright94, £38 + VAT = £45.60 - so, somethings seems wrong, especially as you mentioned your iD contract was £29.99/month.

Probably best to try a web chat with iD customer service, or send them a PM on Facebook or X. The advisers work until 8pm on weekdays.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2025

Hi ​@Luciewright94  had you recently upgraded or changed your Direct Debit date?


  • New Contributor
  • November 24, 2025

When do the bills generate 


JoeKing
Silver Contributor
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  • Silver Contributor
  • November 25, 2025

When do the bills generate 

It all depends on the date you took out your contract. 

For example I took out a contract on the 1st on the month that when my contract starts paying come out say the 16th of the month's. It all depends on the date of one's contract like I've said. 

So generally payment is due 16 day's after you cycle starts unless you chose a date to pay. 

 

Joe