I’ve sent 1 x text to Australia which should cost 30p according to the chart of charges, however I’ve been charged £1.50 on my bill.Not sure why and there’s no breakdown on the bill, it just says International Charges - £1.50.Am I missing something?Thanks in advance.

Hi @Andrew9271,You’re absolutely right,if you had used WhatsApp, there would have been no charge for sending that message. WhatsApp uses your data or Wi-Fi connection rather than the mobile network for sending messages, so it doesn’t incur international SMS charges.If you often message contacts abroad, using apps like WhatsApp, iMessage, or other internet-based messaging services is a great way to avoid extra costs.Kind Regards,Lamiya

Hi @Andrew9271,Thank you for getting in touch. I completely understand why this seems confusing, and I’d be happy to clarify.The cost for sending a text to Australia can vary depending on the type of message and how it’s processed.For example:-A standard SMS to an international number is usually 30p per message.-However, if the message exceeds the character limit or includes emojis, special characters, or is sent as an MMS, it may be charged at a higher rate (sometimes multiple SMS segments).This could explain why your bill shows £1.50, as the message may have been split into several parts. Unfortunately, the bill summary doesn’t show a detailed breakdown.If you would like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.Lamiya

International charge for 1 text to Australia

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