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Tom Slingsby
Community Member
Tom Slingsby
Community Member
June 11, 2026
Question

why cant i message directly to customer service 😒

Hi i have paid twice this month.  it said payment failed and it was outstanding on the app on the 5th now ive checked you successfully took a payment on direct debt and ive paid separately so I would like it back thankyou

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 13, 2026

    Hi ​@Tom Slingsby,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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