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sosmana
New Contributor
New Contributor
February 25, 2026
Question

contract cancellation

  • February 25, 2026
  • 2 replies
  • 18 views

Why do I get bill after I have cancelled a contract

    2 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 25, 2026

    Hi ​@sosmana ,

     

    I’m really sorry for the confusion, I understand how frustrating it is to receive a bill after cancelling a contract.
     

    With iD Mobile, you may still receive a bill if:

    The cancellation was processed during a billing cycle (final charges may still apply)
    There were usage charges before the cancellation took effect
    The account closure was completed after the invoice was generated
     

    Please check your final bill as it should show the exact charges and the billing period covered.

     

    Lamiya

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    sosmana
    New Contributor
    sosmanaAuthor
    New Contributor
    February 28, 2026

    Unfortunately my problem is not sorted yet, my other account is disconnected, I consider disconnecting the second account as well, de to this poor customer service and overcharge.