My credit score has gone lower and it says that I jave unpaid invoices with you for January, I have checked my bills on the app everything is paid and there are no outstanding invoices, I also have a direct debit set and I just can’t understand how can this happen? Do I have an unpaid invoice? If I do I would like to be informed about it before it goes on my record and since I have a direct debit set why haven’t it been paid?
Unpaid invoice with no outstanding balance on the app
+9Hi
I’m really sorry that this has caused you concern. I completely understand how worrying it is to see your credit score affected.
Regarding iD Mobile, if your app shows no outstanding invoices and you have an active Direct Debit, please try the following checks:
Log into the iD Mobile app → Go to Billing / Payment History and confirm January’s invoice status
Check your bank account to ensure the Direct Debit payment was successfully collected (sometimes a payment can fail or be reversed)
Look for any email, SMS, or letter notifications about failed or delayed payments
Restart the app or log in again as sometimes balances may update slowly
If your credit file shows an unpaid invoice but your account shows zero balance, let us know
Lamiya
Hi Lamiya,
Thank you for your advice.
i did what you suggested just now and in the payment history for all the three numbers I have with you all the payments are successful.
in my credit score app it says that I’ve missed a payment of an invoice with a tofal of £12,00 and none of my invoices is in that amount.
Can you please check what else can be the situation here?
Thanks in advance
Daniela
Hi
Alternatively, please reach out to live chat team directly via https://www.idmobile.co.uk/live-chat so that they can check this for you.
~Marquerita
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