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Community Member
February 22, 2026
Question

late bill

  • February 22, 2026
  • 1 reply
  • 78 views

I was 2 days late on my bill and paid it as soon as I noticed but it’s still saying that I’ve missed the payment and I need to pay double the amount even though I’ve paid it

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 22, 2026

    Hi ​@tmhumphries,

     

    I am so sorry to hear of the issues that you are experiencing with your bill. As this is a public platform, this would not be something that we would be able to look into. Kindly get in touch with our customer service team via live chat: https://www.idmobile.co.uk/live-chat, they will be happy to assist further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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