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Community Member
donnasteward
Community Member
March 1, 2026

hi how do i increase my spending cap ad i meed to use the phone abriad now

ok Hi I need to Increase my spending cap for this month as I am stranded In Sri Lanka and need ti contact the uk regarding scheduling flights and insurance 

3 replies

iD Mobile Employee
Zandile M
iD Mobile Employee
March 1, 2026

Hi ​@donnasteward 

Thank you for getting in touch with us, please note that you can increase the cap limit on your iD Mobile App:

Steps to Increase Cap Limit in iD Mobile App:

  • Open the app and log in.
  • Tap on the Bills tab.
  • Select Manage bill cap.
  • Adjust the slider to your preferred, higher amount.
  • Save/Confirm the changes.

Kindly if you are unable to do so please send us private message so that we can assist you.

 

Thank you,

Zandile 

The iD Mobile Team 

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New Contributor
Andyturley
New Contributor
July 1, 2026

Hi my cap is £25 and it will not let me increase it.

 

Can you increase it to £100 but leave the slider at £25 so that I can increase it when needed

 

Thanks

Andy

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 2, 2026

Hi ​@Andyturley ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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