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Question

i’m trying to upgrade my Sim plan, however the billing information isn’t the same anymore, but it won’t let me change the billing information because my app doesn’t work

  • February 23, 2026
  • 1 reply
  • 5 views
Rachel Adlington
New Contributor

my phone is an iPhone 13

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 23, 2026

    Hi ​@Rachel Adlington,

     

    Thank you for getting in touch and we are so sorry to hear of the issues that you are facing. 

     

    Please could you try logging in on the website - https://my.idmobile.co.uk/login - and see if this works. Additionally, you can call our sales team via 0800 049 0250 or on live chat, https://www.idmobile.co.uk/live-chat.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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