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Question

confused about my first bill date

  • March 2, 2026
  • 1 reply
  • 12 views
G
Community Member

Hello!

I've just joined IDmobile on 26/02/2026. I got my initial bill and have been told payment is due 14 days after this however on the app it states my next bill is 26/02/2026 - 17/04/2026 and due on the 02/05/2026.

 

Im a bit confused as to what's going on there can anyone explain?

 

Thank you

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 2, 2026

    Hi ​@Griffy777 ,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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