Hi ​@Aldersonf,

Please follow the steps below:

1. From dashboard, scroll down and tap on "view all upgrade deals".  
2. On the next page, select the box "SIM only deals".  
3. Scroll down and tap on "choose this plan" next to the plan you wish to proceed with.  
4. On the next page, tap on "continue" and follow the steps to complete the order. A card verification will be required. After completing this step, tap on "place order".  
5. You will receive an order reference number at the end. 

Regards,

Gemma M

The iD Mobile Social Media Team

​@Aldersonf You can also upgrade by call sale's on 0800 049 0250 or +44 20 7139 1397.

I did just that a few months back on a 30 day contract that was to my liking.. 

Joe

Hi ​@Aldersonf ,

I’m really glad you want to stay with iD Mobile,  thank you.

Yes, if the £10 SIM-only plan is available to you, you can select it and move to that rolling contract by following the upgrade steps previously provided. Please note that upgrade offers depend on current promotions and account eligibility.

If you wish you may contact 0800 049 0250 and speak with our Sales Team 

Lamiya

Thank you for all your responses. I’ve placed an order but just realised it was processed using my old address. I was hoping this would work either with my current SIM card or with the option of getting an eSIM, as I no longer have access to the address listed on the account. I understand this was due to my oversight in not checking the details carefully.

Hi ​@Aldersonf,

I am so sorry to hear that this has happened. You are able to get in touch with our customer service team via live chat, https://www.idmobile.co.uk/live-chat, they will be able to look into this for you. 

Regards,

Gemma M

The iD Mobile Social Media Team