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New Contributor
February 26, 2026
Question

I cant view or download my latest bill

  • February 26, 2026
  • 3 replies
  • 38 views

Hi, 

I cant access my latest bill (Feb2026) even though its visible on my app/website. it says "somethjng went wrong" and I cant view or download it.

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 26, 2026

    Hi ​@Cjcj106 ,

     

    I’m really sorry you’re having trouble accessing your February 2026 bill,  I understand how frustrating it is when the bill is visible but cannot be opened or downloaded.

     

    For iD Mobile, please try the following:

    Log out of the iD Mobile app and log in again
    Clear your browser or app cache if you are using a web browser
    Try accessing the bill using a different browser or device
    Check your internet connection and refresh the page
    Restart the app after a few minutes, as sometimes bills take time to load or try the website

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cjcj106Author
    New Contributor
    February 26, 2026

    Hi,

    Ive tried on my laptop to see if it works as previously Ive used my phone app. But I am getting a same error message. Please see below.

     

    iD Mobile Employee
    February 26, 2026

    Hi ​@Cjcj106 

     

    Thank you for the letting us know.

     

    We will try and sort the matter out for you.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.