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Community Member
Julie P
Community Member
February 22, 2026

paying twice for the same mobile number

I upgraded my SIM and have noticed I am being charged twice for the same mobile number.  I cancelled my direct debit for my old sim but keep being told I have an outstanding balance every month of £8 and need to pay it now even though I paid the first amount , thinking it was a balance from my old sim.  My old sim was for £34 my new sim is for £8 which is paid by direct debit

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    February 22, 2026

    It seems you bought a second plan instead of upgrading your current one.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    February 22, 2026

    Hi ​@Julie P,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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