Community Member

Question

unpaid bill

Forum|Forum|6 months ago
March 2, 2026
1 reply
17 views

Hi, could someone from ID contact me please? I’m having difficulties accessing the chat to agent function.

My bill was due to come out today but I lost my purse at the weekend so had to cancel all of my cards. I’m waiting for new ones to arrive. My phone has already been cut off so was hoping that i could have a bill extension whilst I wait for my cards to arrive and could my phone services be reactivated in the meantime?

iD Mobile Employee

Hi @Amyeeeee,

I am so sorry to hear of what has happened, you are able to request a bill extension in the meantime, which we are happy to do for you.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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