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50 pound charge on my account.

  • February 21, 2026
  • 5 replies
  • 76 views

I ran out of data but have been charged £50. How do I find out what this is for?

Best answer by WelshPaul

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

 

Actually it’s 10.24p, not £10.24p per MB.

https://www.idmobile.co.uk/help-and-advice/call-charges

5 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • February 21, 2026

Hi ​@Simonjohnson14,

 

I am so sorry to hear of the issues that you are having, if you have run out of data and have a bill cap in place, it may be that when you ran out of data, your services started working off of the bill cap in place.

 

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

 

It may be worth it to get in touch with a member of our customer service team via live chat to discuss this further [https://www.idmobile.co.uk/live-chat]

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • February 21, 2026

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

 

Actually it’s 10.24p, not £10.24p per MB.

https://www.idmobile.co.uk/help-and-advice/call-charges


  • Active Contributor
  • August 7, 2026

Sorry that is not what I want to chat to someone


Geluk
Silver Contributor
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  • Silver Contributor
  • August 7, 2026

Why not visit the CHAT PAGE then😥


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  • iD Mobile Employee
  • August 9, 2026

Hi ​@Fhaji.

 

Please contact us directly via https://www.idmobile.co.uk/live-chat, our team would be happy to assist you accordingly.

 

Thanks,

Marquerita

The iD Mobile Team