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Community Member
February 21, 2026
Solved

50 pound charge on my account.

  • February 21, 2026
  • 5 replies
  • 78 views

I ran out of data but have been charged £50. How do I find out what this is for?

    Best answer by WelshPaul

    Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

     

    Actually it’s 10.24p, not £10.24p per MB.

    https://www.idmobile.co.uk/help-and-advice/call-charges

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 21, 2026

    Hi ​@Simonjohnson14,

     

    I am so sorry to hear of the issues that you are having, if you have run out of data and have a bill cap in place, it may be that when you ran out of data, your services started working off of the bill cap in place.

     

    Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

     

    It may be worth it to get in touch with a member of our customer service team via live chat to discuss this further [https://www.idmobile.co.uk/live-chat]

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    February 21, 2026

    Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

     

    Actually it’s 10.24p, not £10.24p per MB.

    https://www.idmobile.co.uk/help-and-advice/call-charges

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 7, 2026

    Sorry that is not what I want to chat to someone

    Geluk
    Silver Contributor
    Silver Contributor
    August 7, 2026

    Why not visit the CHAT PAGE then😥

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    August 9, 2026

    Hi ​@Fhaji.

     

    Please contact us directly via https://www.idmobile.co.uk/live-chat, our team would be happy to assist you accordingly.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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