50 pound charge on my account.

5 replies
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I ran out of data but have been charged £50. How do I find out what this is for?

WelshPaulAnswer

Platinum  Contributor

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

Actually it’s 10.24p, not £10.24p per MB.

https://www.idmobile.co.uk/help-and-advice/call-charges

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Simonjohnson14,

I am so sorry to hear of the issues that you are having, if you have run out of data and have a bill cap in place, it may be that when you ran out of data, your services started working off of the bill cap in place.

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

It may be worth it to get in touch with a member of our customer service team via live chat to discuss this further [https://www.idmobile.co.uk/live-chat]

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Once you’ve exceeded your data limit, you will be charged £10.24 per MB used.

Actually it’s 10.24p, not £10.24p per MB.

https://www.idmobile.co.uk/help-and-advice/call-charges

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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