Hi ​@AudreyDuncan777 

The information that ​@WelshPaul  provided is correct. Cancelling your Direct Debit does not cancel your plan; it only cancels the payment method. To cancel your contract, you will need to contact us directly and provide confirmation that you wish to cancel.

As a result, you may need to make a manual payment to cover any outstanding balance. You can do this using the options below:

Manual Payment Options

You can make a payment using our automated phone service, as payments cannot be taken via Live Chat.

Dial 0333 003 0001, or 0333 003 7777 from your iD Mobile phone

Select Option 2, then Option 1 to make a payment

Enter the amount you wish to pay, followed by your card details

If you do not have access to your iD Mobile number, you can still make a payment by calling 0333 003 0001 from any phone.

All of the above options are quick, secure, and fully automated, so there’s no need to speak to an advisor.

If you have not yet contacted us to cancel your contract, please let us know and we can send you a private message to assist with the cancellation.

Michael Z

Holy mother of God.. Once again the most generic and automated copy paste replies once again. Are there any humans out there ?

Anyway, it’s been 24 months and 24 payments and they still want more money. That’s why I cancelled the direct debit. How was I to know that they were going to try to take a 25th payment for a 24 month contract.

I need a phone number to speak to a human. That’s all I need.. Yes or No ?

Hi ​@AudreyDuncan777 

As per the terms and conditions outlined in the contract you took out with iD Mobile, once you are approaching the end of your contract, you are required to inform us if you wish to cancel and not continue beyond the expiry date.

As we did not receive a cancellation request from you, the contract continued as normal, which is why billing has remained active. As previously explained, cancelling a Direct Debit does not cancel the contract, it only stops the payment method. Bills will still be generated, and payment will remain due until the contract is formally cancelled.

Please find below the relevant section of our terms and conditions that explains the notice requirements.

17. Notices

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days' notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days into the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

17.2 Proof of sending a letter does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.

If you wish to speak to someone then you can reach the team via the number 0800 049 1300

Michael Z
 

I can assure you I’m human. You’re an adult, you signed up for a service, and you agreed to the terms. If you choose not to read them or educate yourself on how a pay-monthly phone service works, that’s on you! If you’re no longer interested in the service, simply cancel it. 

Hi ​@AudreyDuncan777.

To speak directly with a member of our team, please contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, and we’ll be happy to assist you with your account and contract query.

~Marquerita

I've been told on several occasions that I cannot make payments on the live chat. I've set up the direct debit and just need ID to take the payment or initiate the request. 

Remember..there is no app as it's just a handset. Also she ported her old number over so the online login is asking for that old number to associate with the account creation. When typing in the old number it says something along the lines of "we've sent you a code" to a number we have no access to and is likely in use by another customer. Awful service ID have provided.