I bought a handset from ID 2 years ago and the payments were coming to an end January 2026. So I cancelled the direct debit thinking I only had that last payment to make. Made the payment and then cancelled. Received an email saying I still owe them £14.97. If the payment is not made.. Off to debt collectors the £14.97 goes.
As is it was just a phone there is no app to make the payments. No one on live chat will help and there is no phone number I can ring to speak to someone. I have reinstated the direct debit with my bank and now I just need someone from ID to take the payment.
What in the name of god is this company. Not a single human in site.
The direct debit is set up and ready to go. How do I make ID take the money ??
Solved
Cancelled Direct Debit.
Best answer by WelshPaul
Before signing any contract, carefully read and agree to the terms and conditions. Your contract ends only when you port your number to another network or give iD Mobile 30 days’ notice as per the terms and conditions. Cancelling the direct debit doesn’t cancel the contract.
17. Notices
17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.
17.2 Proof of sending a letter does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.
+26Before signing any contract, carefully read and agree to the terms and conditions. Your contract ends only when you port your number to another network or give iD Mobile 30 days’ notice as per the terms and conditions. Cancelling the direct debit doesn’t cancel the contract.
17. Notices
17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.
17.2 Proof of sending a letter does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.
Hi
The information that
As a result, you may need to make a manual payment to cover any outstanding balance. You can do this using the options below:
Manual Payment Options
You can make a payment using our automated phone service, as payments cannot be taken via Live Chat.
Dial 0333 003 0001, or 0333 003 7777 from your iD Mobile phone
Select Option 2, then Option 1 to make a payment
Enter the amount you wish to pay, followed by your card details
If you do not have access to your iD Mobile number, you can still make a payment by calling 0333 003 0001 from any phone.
All of the above options are quick, secure, and fully automated, so there’s no need to speak to an advisor.
If you have not yet contacted us to cancel your contract, please let us know and we can send you a private message to assist with the cancellation.
Michael Z
Holy mother of God.. Once again the most generic and automated copy paste replies once again. Are there any humans out there ?
Anyway, it’s been 24 months and 24 payments and they still want more money. That’s why I cancelled the direct debit. How was I to know that they were going to try to take a 25th payment for a 24 month contract.
I need a phone number to speak to a human. That’s all I need.. Yes or No ?
Hi
As per the terms and conditions outlined in the contract you took out with iD Mobile, once you are approaching the end of your contract, you are required to inform us if you wish to cancel and not continue beyond the expiry date.
As we did not receive a cancellation request from you, the contract continued as normal, which is why billing has remained active. As previously explained, cancelling a Direct Debit does not cancel the contract, it only stops the payment method. Bills will still be generated, and payment will remain due until the contract is formally cancelled.
Please find below the relevant section of our terms and conditions that explains the notice requirements.
17. Notices
17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days' notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days into the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.
17.2 Proof of sending a letter does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.
If you wish to speak to someone then you can reach the team via the number 0800 049 1300
Michael Z
+26Holy mother of God.. Once again the most generic and automated copy paste replies once again. Are there any humans out there ?
Anyway, it’s been 24 months and 24 payments and they still want more money. That’s why I cancelled the direct debit. How was I to know that they were going to try to take a 25th payment for a 24 month contract.
I need a phone number to speak to a human. That’s all I need.. Yes or No ?
I can assure you I’m human. You’re an adult, you signed up for a service, and you agreed to the terms. If you choose not to read them or educate yourself on how a pay-monthly phone service works, that’s on you! If you’re no longer interested in the service, simply cancel it.
Hi
To speak directly with a member of our team, please contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, and we’ll be happy to assist you with your account and contract query.
~Marquerita
I've been told on several occasions that I cannot make payments on the live chat. I've set up the direct debit and just need ID to take the payment or initiate the request.
Remember..there is no app as it's just a handset. Also she ported her old number over so the online login is asking for that old number to associate with the account creation. When typing in the old number it says something along the lines of "we've sent you a code" to a number we have no access to and is likely in use by another customer. Awful service ID have provided.
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