I bought a handset from ID 2 years ago and the payments were coming to an end January 2026. So I cancelled the direct debit thinking I only had that last payment to make. Made the payment and then cancelled. Received an email saying I still owe them £14.97. If the payment is not made.. Off to debt collectors the £14.97 goes.
As is it was just a phone there is no app to make the payments. No one on live chat will help and there is no phone number I can ring to speak to someone. I have reinstated the direct debit with my bank and now I just need someone from ID to take the payment.
What in the name of god is this company. Not a single human in site.
The direct debit is set up and ready to go. How do I make ID take the money ??
Question
Cancelled Direct Debit.
+26Before signing any contract, carefully read and agree to the terms and conditions. Your contract ends only when you port your number to another network or give iD Mobile 30 days’ notice as per the terms and conditions. Cancelling the direct debit doesn’t cancel the contract.
17. Notices
17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.
17.2 Proof of sending a letter does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.
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