Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay.
Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay.
+6Hi
I am so sorry to hear of the issues that you are having with your services, if the issue is ongoing, please could you try the below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new/current number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the SIM and verify your number.
Regards,
Gemma
The iD Mobile Social Media Team
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
