Plans Changes & Upgrades.

Hi, I got disconnected on live chat, can anyone help me please? My 24 month contract ends on 29 March and I want to move straight onto the £10 monthly rolling sim. I’ve just put an order through online for it like I was told on live chat, then I was meant to go back and give the order confirmation number to him but it disconnected me. Does anyone know if it’ll just automatically kick in on 29 March? I’m keeping my phone FYI, and the order confirmation email has come through.

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing

Hi I hope everyone is well! i currently am on 50Gb/month sim only plan for a 12 month contract. I want to upgrade to the plan that offers unlimited data. However, when i go to th ID mobile app and click on change/upgrade plan. I am met with error “Unfortunately we don’t have any plan for you at the moment”. The only plan I see in app for upgrade, are Phone plans which I don’t want. Also I have been on my current plan since September 2024. Can anyone pls help me on what to do, I have gone to the ID mobile website and tried to select unlimited plan from there but that gives me a new sim.

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

I want to upgrade to a pixel 9 from my 7 but the deals available online at uSwitch are better by roughly £5 per month than the options I am getting from the app. As a returning customer, how do I take advantage of the better deal ?

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing

My contact ends on 28.4.25. I intend to get a new phone and plan (still with I’d) via mobiles.co.uk (they’re much cheaper than the upgrade offered by I’d). I’m assuming I need to request a PAC and to give 30 days notice today, so the contract ends on 28.4.25. Is that correct? Thanks

By the time anyone help me my 30 days will be up and I will be stuck on this plan i want to go back to my old plan this one has gone up to much 30 too 38 definitely not happy with the price

I got 30 days if I want to change my mind I've changed my mind want to go back to my old plan this one was gone up to much from 30 to 38 this it way to much for me to pay

Why dose it take days for someone to get back to me I've being asking for help and still No one getting back to me I want to go back to my old plan Not happy with my new one it went from 30 to 38 definitely not happy about the price for network not even working properly my network go off when I go out Darlington doesn't even work

Hi I was in a contract which has now ended. i ‘upgraded’ to sim only and ordered an eSIM. I’ve activated the eSIM. i think i still have 27 days of not existing month/contract.. now that I’ve activated my new eSIM, do I need to turn off the old sim? Well my number change? Thanks Natalie

I have an ID account with 3 numbers on it, mine, my partner’s and my son’s My son’s contract expires next month and I would like to change him to a rolling monthly SIM only contract, but whenever I try to do so, I’m unable to proceed past the basket stage as there is no email address on the account. Except there is. All 3 numbers have my email address against them, so why isn’t this working? I would speak to ID about it, but I’ve been on hold for 30 minutes and stuck in live chat for 45...

Hi how early you can upgrade from sim only to handset ? Is anyone upgraded after 3 or 6 months ? Or you have to wait till end of your 12 months contract? When I click upgrade it doesn't show any date. What does that mean ? After how many months I can see the upgrade date ?

Does loyalty mean nothing to companies these days? Why is it that to upgrade as an existing customer I'm getting offered: £99+ upfront cost and £43 a month for an IPhone whereas new customers are offered: £9 upfront cost and £38 per month Its ridiculous really….

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number. It seems the upgrade has created a new account.

So switch offer the iphone16pro max at 139 upfront unlimited everything and £44.99 a month but because I have a sim only deal with id mobile already I can’t get that offer, upgrade offer from ID £67.99 a month as remaining customer and not a new customer at over £500 less over the term of contract , loyalty counts for nothing !!!!!!!!!

I’ve just updated my iPhone with you. Can I transfer the sim from my old phone into the new one ?

Hi ive broken my phone it has until beginning of december left on contract. I am happy to pay the fee to cancel the remainder of this contract. is it possible for me to get a new contract or sim only deal on ID and keep the same number? If so how do i do this? Thanks

Why? Does it cost more to upgrade then it does if i opened a new account Does customer loyalty mean nothing?

Hi guys please can you tell me how zo can upgrade my phone? It’s due next month, thank you

Hi everyone, I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24. I spoke with someone from ID who confirmed the cancellation and no outstanding payments. I got an email on 31/8/24 thanking me for payment received. I then got an email on the 9/9/2024 saying I have an outstanding balance. Can someone help? Thanks

Hi I need to upgrade my contract as im coming to the end of it according to one of your emails

Hi I have been given a offer to upgrade but when I accept the offer it's then wanting £100 upfront can you help please

I gave my notice that I wasn't wanting to renew my contract a month ago and that I was going to be changing to a sim monthly plan. I would like to know why I have had another direct debit payment come off today?

Planning to upgrade to an iPhone 16 (refurbished), for a great price, but the phone has disappeared from the website! Although, when I was able to view the phone and deals it stated it was in stock. Any ideas ??