Plan Changes & Upgrades.

Well, it's time to upgrade! It's more expensive a month to upgrade than it is to be a new customer, the fact that YOUR a loyal customer a customer that wants to stay with you, doesn't enter into it. When you call and speak to a sales representative "George" and discuss this issue, he says that because your keeping your number you get charged, of course they want NEW Business so look after them but not concerned with loyal customers staying, no benefit at all. The lovely George when I asked for the complaint process decided to end my call!!!! NOT A GOOD CUSTOMER OUTCOME/JOURNEY/EXPERIENCE will not be referring a friend

Why when I am a customer is it that I have seen a phone have gone to sim only has my contract had finished but I have seen a phone monthly but why is it more expensive then if I were just going to id mobile this is not right for a already customer

Hi, Looking at my account it says I can upgrade. I want to “upgrade” to a SIM Only plan but that option doesn’t seem to be available to me? I click on “view all upgrades” and I can only see phones. How do I select a SIM Only plan? Also, looking at other sites I can see ID-Mobile SIM Only plans which look quite good. What happens If I go for one of those? Will I get a different phone number and can I PAC my old one over - ie from an ID-Mobile SIM to another? Or will I have to go with another network?

How come it’s more expensive for me to upgrade my phone to a iPhone 13 than it is for a new customer? To upgrade it’s £30.99 a month whereas a new customer is £24.99?

Hello, it’s time for upgrade My contractor but I want to take only SIM card how to do it

Hello Sorry to be a bother but I also need my sales invoice to claim a samsung promotion. The email I received hasn't been accepted.

I've put a upgrade twice now and I haven't had a confirmation email so I don't of it gone though.

I upgraded via live chat and a call from sales team on Tuesday but this is still not showing on my online account or my app. I have had no confirmation via email or any delivery information. How do I check if this has actually been processed.

Hi there can anybody give me clarification on these sim only price locked deals? 300gb of data, 24 month deal at £14 pm with no price increase for the duration of the term Terms and conditions state that the sim only plans are not affected by price increases, only applies to handset deals. When you order the deal it states at the bottom that it is infact subject to annual price increases? Spoke to a live chat advisor who said there are no such thing as price locked sim only deals, and all deals are subject to the price rise. I asked how they could advertise 'price locked' deals if they wasnt actaully that? The response i got was that they were sorry for this. Stated that this was clearly false advertising but again just got 'sorry i dont know what to say' I keep reading varying bits of information on if the charges increase or not during the fixed term, my current provider checked for me and said it did state no price rises which is why i was looking to swap as they could not match this deal or come close. So can anybody shed any actual factual info on this please? Is it price locked as stated, or is it just a scam? Cheers

Thinking of upgrading my sim only contract to 120gb for £10 for 24months. At the end of 24 months will I be able to carry on that contract or have to sign up for a possibly less favourable deal?

Hi, it is upgrade time but don't want the handset options available so would prefer SIM only. How can I do this please? Best Regards, A

I took out a phone contract with ID mobile 2 years ago, ID don’t allow you to renew your contract early so 1 month before it was due to expire i took out a new contract with them. My old contract has now expired and i am wanting to change my phone number on the new contract to the old number, is this possible and if so how do i go about doing this please? Thanks

Hi, I upgraded yesterday and the package details are set incorrectly. I agreed 500g data, but it’s saying only 10g.

Hi All, I am now due a phone upgrade but all it is offering are iphones no androids. Has this happened to anyone else? I am not an iphone user so they dont interest me, starting to think if there are no android offers then I may as well go sim only and keep the phone I have. Would be interested to see if anyone else is having this issue.

I am looking to upgrade to a Google pixel 9a and the white colour is out of stock. Do you have any idea when it will be restocked or I will just look to get the phone from another network.

Hi, I never received an email as proof of purchase when I upgraded my phone, can you send it to me please. Thanks Steve

So, my contract is nearly up and the offers on the app is worse then what's being advertised. I finally found the chat to us and spoke to a customer service advisor. I uploaded screenshots of deal for the S25 from moneysavingexpert and asked for that. I was told basically tough luck it's not our website and got offered a higher priced deal and they cant change it because its not ID. I've been a loyal customer for years which doesnt seem to matter, even with a signal that's sporadic. My point being that the offer takes to me the ID website! and it's your basket, your company I'm paying and I can't get the better deal? how's that work?? I'm not purchasing on their website it's YOUR website I'm paying for it on, it's your basket it's in. so the takeaway I'm getting is if your a loyal customer for years it doesn't matter one inch and tough luck. the customer service person and I use that term losely was rude and condescending. You offer that deal in conjunction with them! it's both of you. So basically you can't match the offers done by third party in your name even though you get to keep the customer and it's only a few quid difference. I'll be going elsewhere and while it won't bankrupt you, you will still lose my contract money.

I have found a cheaper deal for an upgrade with ID through a comparison site than I am being offered through my upgrade portal. Can you match the deal?

i upgraded to the samsung s26 by mistake and want to change the upgrade to the samsung s56 can this be changed please

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

I'm due an upgrade but why is it only showing iPhone. I want a Samsung phone?

Hi, I recently upgraded my contract in store with curry's, I have all paper work related. But I am not sure when the contract change will happen. As I can see it's still showing as my current contract on the mobile app

My contract is due to finish in the next couple of days however it states I am still unable to view upgrade options. please would it be possible to discuss this with somebody? i would like to see what my options are and also like clarification to ensure this does not automatically renew regardless? In would appreciate guidance with this as soon as possible. Kind regards J Blackburne

How do i request a PAC code from ID

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so