Plan Changes & Upgrades.

Hi, I’m wondering if it’s possible to port my existing and in use number to a new contract in six months time? I know this can be read and understood in a few ways so let me try to explain below: I am an ID customer with a contract ending in six months time. Lets call this ‘contract A’ I want to change my phone as I’m a little fed up with what I have at the moment. I’ve seen a suitable deal that I want to take out, also with ID mobile. I’ll call this ‘contract B’ My plan is to take out contract B with it’s new handset, but still use my sim from contract A. In six months time, when contract A comes to an end, I’d like to port my number to contract B. I’m aware I’ll have to port to another network first before porting back to ID. Is this possible or is there a time limit from when the new contract starts to be able to port?

When I log in and try to upgrade it says it’s too early to upgrade and that I can only upgrade from February 2025?!

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys. Sadly NOT. Manager Aden claimed he has emailed Currys Medics Team who should sort this issue. I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again. Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card. Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s Continue giving Customers the run around. & Customers are left with No Support??? ID mobile need to give Curry’s a wake up call.

I have changed from EE (for 21 years) to I D. I have purchased unlimited ALL but I have an issue with data. My phone says using low data, and it is very weak. Won’t even scroll face book, never mind hot spot. Please can I have more detail how to fix this issue. I work away as a lone woman and it’s vital I have access to data for sat nav etc. so my situation is urgent, please help rectify. Thank you.

I spoke to id mobile and carphone warehouse and mobile despite the upgrade being available upon loading the id app and even after the sales agent tried to fix it by keeping the monthly payment 20.00 and attempting to pay upfront costs still not allowing me to process the upgrade. Really disappointed as I was getting eligible upgrade notification constantly and every one i have checked with multiple times told me upgrade and don’t worry upgrade is not going to credit check me again but using the same account yet security keeps failing unbelievable

I spoke to id mobile and carphone warehouse and mobile despite the upgrade being available upon loading the id app and even after the sales agent tried to fix it by keeping the monthly payment 20.00 and attempting to pay upfront costs still not allowing me to process the upgrade. Really disappointed as I was getting eligible upgrade notification constantly and every one i have checked with multiple times told me upgrade and don’t worry upgrade is not going to credit check me again but using the same account yet security keeps failing unbelievable

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so

My plan is due to end soon. Am i able to access deals for "new customers" or would i have to leave ID before qualifying?

Can I have my upgrade delivered to a different address than my residence ?

I'm out of a 24 month contract with ID mobile...happy with my phone which is now mine so I've ordered a sim only 30 day rolling deal. What do I do to keep my number ? Thanks people

Hi, my name is James. i spoke to live chat today. I’m currently on a sim only and can’t upgrade till August. I am told that when I upgrade that because my plan is £19.99 I would only be able to upgrade to a device of that airtime/data value or less??? That can’t be right????

Why am unable to make calls? I'm being told that I've reached my cut limit even though my call plan is unlimited?

Hi made order 26 April and today I should receive my phone.

I

Hi All, Already an ID customer with my mobile. I want to use to use mobile data when away, but rather than removing the sim or tethering to a mobile router, I’ve decided to go with a second sim. I only want this active a month at a time, as will have no need for this at home. I can get a 1 month rolling contract, but wonder if it’s possible to pause the contract after a month and restart at a later time, maybe a month or two later? I know I could just buy a new sim card, but it seems a little wasteful and unecessary if I already have a sim - just wondering if this is possible?

Can somebody advise please?

Hi, I am due an upgrade from Sept 21st 2025. I can get an early upgrade on 21st July. This is probably going to be when I do because I have had my phone stolen and can't continue using this rubbish phone 🥲🥲. Obviously I would need to pay the last 2 months on the day, but what other fees do I need to pay? I want the same deal I have got to continue, so just wanting to know how much upfront along side the 2 months end of contract. Never done this before so I'm clueless lol, thanks.

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss. Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

Hello all, My contract ends soon and I currently pay £46.11 monthly. My question is, what happens after the contract ends on 16/06/25, I know i will continue to get billed. But I want to know how much? Is it a case for example the phone is £30 monthly and plan £16.11, so I will only pay £16.11 monthly after contract ends? Or do I continue to get billed my usual £46.11. I tried live chat 4 times and no one could give me an answer. Thank you

Last night I upgraded my SIM contract using a link on my account. The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through. Impossible to contact anyone via the chat. There are no agents available etc. I do not want to have two ID contracts! Could someone contact me please.

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

I’m about to purchase a new plan for phone and Sim, but I’m not sure about the roaming data. The information You have providedis not enough.

Hi,At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for. I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue. Is there any other way to get in touch with someone who can help? I just want the plan I signed up for, and some acknowledgment that this issue is being looked into. Thank you.

I received my upgraded iPhone yesterday. It’s faulty. The swipe up does not work. I took it into curry’s and advised it’s faulty as the screen does not open up and it’s overheating. i need to return and replace please

Hi, the link to claim the Easter offer Fitbit with Pixel phone is not working, states page not found. Any other links available, or other way of claiming? Many thanks