Any help…I purchased a 120gb sim-only contract for a good monthly cost, only issue is I’ve found the 120gb data not enough - my device uses way more.So, rather than worrying about remaining data allowance & be without internet in the interim change/rectification, I do the sensible thing and purchase another 12 month contract but for unlimited data. When the physical sim arrives…I swap that in my device and cancel the original 120gb sim contract (which is still within the 30-day cancellation period).Unfortunately…iDmobile throws a spanner into the works so what should be easy isn’t - I “fail” a credit check…despite 1)being an iDmobile customer already, 2) having no credit issues, 3)being in the highest rate tax bracket…they subsequently cancel the unlimited data sim…I’m told I cannot buy another contract??!Over an hour on the phone speaking to UK carphonewarehouse (guy can’t help), iDmobile customer complaints (who transfers me over to customer s

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.Sadly NOT.Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again.Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift CardWe can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s  Continue giving Customers  the run around. &am

My bill 

I am nearly at the end of my contract and received an email with a deal which I wanted to accept but when I log in to my account it doesn’t show this deal and I don’t know why not, It was clearly offered by email, Can anyone help me please?

I am still waiting for my £100 Curry's gift card after upgrading to a Pixel 10 Pro XL on August 31st 2025. So far iD Mobile support has sent me to Giftcloud support, who I have messaged and they said no voucher was associated with my email address. I went back to iD Mobile and they said to contact Curry's. No doubt someone at Curry's will send me back to iD Mobile…Can someone please take ownership and finally get this sorted, rather than sending me all over the place and getting nowhere?Please? For my sanity!

Can I upgrade early 

If you upgrade you ID sim only account to unlimited data how long does it take to activate it please? 

If I take 1 of the early upgrade offers with ID, will I have to pay the balance of my existing contract? Or does my new contract start and my old contract just end? 

I received an email 2 days ago about upgrading to the pixel 10a for 16.99 a month but when i go into upgrade the only one is more expensive. Is it false advertising or a glitch. 

I am trying to take out a new contract for my daughter (who’s currently with 3) and have been declined by ID because I apparently don’t have enough payment history. I currently have 2 contracts of my own  with ID - one is 20 months old, the other is into it’s second month. ID won’t consider the older, still active contract to prove reliable payment history and insist on only considering the newer one. I’m a little confused as to why and if an actual human being can make a decision instead on relying on ‘computer says no’. Can anybody at ID help with this one please?

Hello, I have been trying to order two new SIM cards for my sons. I have ordered two separately and both have been rejected supposedly because I failed the credit check. I would have no reason to fail a credit check. I had a conversation with an online agent who said that he would help me but after our chat I received an email to say that both of the Sims he helped me to set up were rejected.I really don't want to go to another provider as it's easier to keep everything in one place. I already have two SIM only contracts with IDHow can I sort this?

I have just spent 2 hours on live chat and want to cry and how unhelpful the whole experience was. It’s pretty simple, I have 2 monthly contracts with id. Mine and my sons. I gave a PAC code for my old number to be transferred to my new contract, however they transferred it to my sons instead. I asked for 2 new ESIMs, one with my sons original number and contract and another with my desired transferred number and contract. None of this has been done or understood despite me explaining it simply and repeatedly for 2 hours. I asked multiple times for a manager or a contact number for customer services which I was told they don’t have contact details for anyone anywhere. I need my number, it’s incredibly important for medical needs. I have no idea what to do next, this is the worse customer service I’ve ever had to experience 

Any one know? If I upgrade  to SIM only for a while , as there's no phone I want at the moment .  ( Im only offered to do a 12 or 24 month ) ,  then in a few months I see a phone I like , am I stuck for 12 or 24 months ? Or.could I upgrade again ?  Thanks 

Any one know? If I upgrade  to SIM only for a while , ( Im only offered to do a 12 or 24 month ) ,  then in a few months I see a phone I like , am I stuck for 12 or 24 months ? Or.could I upgrade again ?  Thanks 

Need undies 

Hi Im looking to upgrade for a device please

Hi Im looking to upgrade for a device please

Is it possible to pre-order a new phone and contract before my existing contract ends so that I can get the offers at that time 

Upgraded from Nothing Phone 2 to iPhone16 and device not working properly and I want back to Android. How do I return it and select another device for my upgrade 

When upgrading from a phone contract to sim only contract do you keep your existing number and sim Card or does iDmobile  send out a new sim?And if iDmobile sends out new a sim will it have the same existing number already on it to just put in phone and start straight away? 

Error messageI’m sure my order completed fine as I got an email and a text but FYI I got this error when completing checkout during an upgrade. Does look from the URL like it’s a beta version? Maybe you should forward this to your development team.

Hi ID You guys really make it difficult to contact you during the upgrade window. I can see a better phone and cheaper deal through the MSE website than your upgrade, to save everyone time should I just go that route or will your retention team negotiate?HB

HIi signed up for an upgrade but the phone was not delivered because I was at work but I was unable to reschedule the delivery or the delivery location so it’s been sent back but I I have had no communication from the courier, curry’s or ID mobile about what happens next can someone contact me to arrange delivery 

According to the app my contract doesn’t end until the 27th of this month.Before I only had phone upgrades available but now Sim Only upgrades are showing too.I’m slightly confused as I thought the Sim Only upgrades didn’t appear until after my contract ended.Is it OK to take one of these Sim Only upgrades before my contract end date without there being any penalty? 

I am looking to upgrade to an new iPhone 17 pro max and want to increase the upfront charge to around £300 but I cant see an option to do this. Can you please advise?