incorrect number transfer to wrong id contract | iD Mobile Community
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Question

incorrect number transfer to wrong id contract

  • December 3, 2025
  • 2 replies
  • 11 views

I have just spent 2 hours on live chat and want to cry and how unhelpful the whole experience was. It’s pretty simple, I have 2 monthly contracts with id. Mine and my sons. I gave a PAC code for my old number to be transferred to my new contract, however they transferred it to my sons instead. I asked for 2 new ESIMs, one with my sons original number and contract and another with my desired transferred number and contract. None of this has been done or understood despite me explaining it simply and repeatedly for 2 hours. I asked multiple times for a manager or a contact number for customer services which I was told they don’t have contact details for anyone anywhere. I need my number, it’s incredibly important for medical needs. I have no idea what to do next, this is the worse customer service I’ve ever had to experience 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 3, 2025

Creating multiple posts on the same topic won’t expedite support.


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  • iD Mobile Employee
  • December 3, 2025

Hi ​@Moose15 

 

We have already replied  to the previous post you had made, please have a look at our responses. 

 

Lamiya