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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 513 Topics
  • 1,509 Replies
513 Topics
Ellie Lucy Philpott
Community Member
asked inPlan Changes & Upgrades.
due an upgrade in october but am travelling sept-dec. what are my options?
I’m due to travel from September to December and due an upgrade in October. I will be buying a sim out there as roaming isn’t covered in Australia. Will my phone still work once my contract has finished and can I upgrade when I get back or do I upgrade while I’m away and get it when I’m home but again will my phone still work?
452
Tom
T
New
 Contributor
asked inPlan Changes & Upgrades.
Adding new plan - Details do not match our records
I am trying to add an additional plan to my account. I get a ‘Sorry, your details do not match our records’ message about my phone number, surname, date of birth. My details are definitely correct and have not changed. Live chat told me to delete app, put phone in airplane mode, remove sim etc. I am still having the same problem. Can anyone help?
1253
Tyler
Kat Chaszczewski
New
 Contributor
asked inPlan Changes & Upgrades.
Will I lose my rolled over data when upgrading to sim only monthly contract?
I am now out of contract and am thinking of upgrading to sim only contract. I have loads of rolled over unused data so wondering if I will lose this when I upgrade? Thanks
1743
Tom
A
Community Member
asked inPlan Changes & Upgrades.
upgrade
I'm due a upgrade but I'm not seeing any upgrade tab or menu in the app or on the website???
362
Tom
Les Jones
New
 Contributor
asked inPlan Changes & Upgrades.
New contract supplied instead of an upgrade
I applied for an upgrade to my existing 4Gb per month sim only contract to a 8 Gb per month contract that was the same price. (This offer was in the ID newsletter on 01/07/24). I was sent a new sim and an email today (11/07/24) but this was for a contract with a new number. I can’t find a way to get this problem resolved or to cancel this new contract.
933
Kash
V
Community Member
asked inPlan Changes & Upgrades.
Upgrade email says yes, App says no
I've had my upgrade notification email earlier today, but there seems to be no way to do it either on the app or the website. Am I missing something obvious?
933
Matthew T
M
New
 Contributor
asked inPlan Changes & Upgrades.
ID phone plan
Hi, My ID plan just changed to basic without any warning. i used to be on 18GB plus 50 GB but now i am only on 18 GB and do not have access to internet. is there a customer service number i can call, i tried chat line it is not working. please advice. Thanks/
445
M
S
Community Member
asked inPlan Changes & Upgrades.
OAP 3g help (no broadband at home)
I have an elderly friend who currently has an ID mobile account. She pays about £6 a month and has an ancient flip phone. She has just been told (with it being 3G) it will no longer be operational by the end of the year and she needs to change it. She has no broadband and no home phone. Also no knowledge of the internet, WiFi etc. Can anyone suggest a good phone and contract that will suit her needs. TIA
662
Tyler
David1960
Community Member
asked inPlan Changes & Upgrades.
customer service
Is there a number to ring to speak to an advisor or sales team? Having no luck with live chat.
5912
Tyler
J
New
 Contributor
asked inPlan Changes & Upgrades.
Rollover conundrum
So after looking at some previous posts about issues regarding data rollover, I can’t seem to find the conundrum I’m presented with. Well it’s not exactly a conundrum, but more of I’m really confused. As I believe it, that whatever data allowance you don’t use on your plan from this month is rolled over to the following month. So for example, on my 50GB plan, if I only use 1GB of data this month, leaving me with 49GB. This is rolled over and added to my new 50GB leaving me with 99GB in total next month. If this is the case, my recent ID bill logged that I only used 446MB of data for this month (it’s for my new iPad and I’ve not been anywhere with it yet) but only carried over 6GB. My ID mobile app is only showing 56GB/50GB. Surely, it should be showing 99GB/50GB as I’ve only used less than 1GB Maybe I’ve totally misunderstood how it works. Can some please enlighten me.
451
Matthew T
L
Community Member
posted inPlan Changes & Upgrades.
paid my contract yet my services dont work
My account got suspended as I forgot to update payment details. As soon as I recieved the text today I paid it, but my services don’t work, minutes calls data etc. impossible to get through to someone in the phone please help
301
Matthew T
S
Community Member
asked inPlan Changes & Upgrades.
Upgrade period, Unable to locate SIM Only Plans
Hi, As the title suggests, I am currently at the end of my phones contract and was looking to keep this phone and move onto an Unlimited data SIM Only contract instead. However, Looking at the Dashboard and onto Changing Plan it says there are no plans available and to check back later. If there is anything that I can do about this other than changing provider then I would be grateful. Thanks,Sam.
1591
Matthew T
B
Community Member
asked inPlan Changes & Upgrades.
is it possible to port my number to another sim but keep my contract?
my mum has an iD mobile 2 year contract that ends in october 2025. she wants to switch to another provider and keep her old phone number, but she wants me to use her contract with the iD sim. i just want to know what happens if i port her number to a different provider - will the iD sim stop working? or is there any way to put a new number in it so i can use it? i don’t mind having a random new number, i just want the data plan to keep working, cheers xx
1361
Matthew T
Breeze Lolly
New
 Contributor
asked inPlan Changes & Upgrades.
order 2 upgrades
Hi , I ordered 2 upgrades by accident, I only want 1, what do i do? Thanks
603
Matthew T
G
New
 Contributor
asked inPlan Changes & Upgrades.
Changing plan
I read in here that as long as your plan is going up in cost, it's okay then 30 days and it's SIM only, increasing the data limit is ok and simple. When I follow the steps and click on ”Change plan” it says there aren't any plans available at the moment. Why can't I upgrade? I'm currently on a 30Gb monthly and want to upgrade to unlimited.
1164
Tyler
Jessica Hepburn
New
 Contributor
asked inPlan Changes & Upgrades.
Declined Contract
I’ve was approved a phone contract (with credit checks) and then returned it because I realised I ordered the wrong one then ordered a new one and got declined anyone know why?
1044
Tyler
Alicia Oliver
Community Member
asked inPlan Changes & Upgrades.
upgrade
Do I need to send the old phone back when I upgrade?
2524
Tom
Bailey Lee Mccallum
Community Member
asked inPlan Changes & Upgrades.
contract
Hi my contract is due for an upgrade on 06/07 if I cancel it what do I have to pay a did I upgrade to a new one what happens with the old one ?
501
Kash
Danny4372
Community Member
asked inPlan Changes & Upgrades.
General Query
I’m looking to get a sim contract I was wondering if anybody knows how long id have to have a contract sim before I can upgrade to a mobile as I’v not got the best credit score I was with o2 and I had a sim contract with them I had to wait 6 months before I could upgrade to a phone
282
Kash
Jo Bunnage
Community Member
asked inPlan Changes & Upgrades.
plan expiry
how do i find out when my plan expires
431
Tom
Claire Kapitan
New
 Contributor
asked inPlan Changes & Upgrades.
Upgrade deals on app not as good as on USwitch
I'm out of contract tomorrow and have found a deal with IDmobile via USwitch. Ideally though I'd just upgrade through the IDmobile app, but the exact same phone is not offered on the same tariff/price. Can I request PAC and give to IDmobile assuming I buy via USwitch, even if I'm already with IDmobile? Thanks
4655
andewhite
Sue C
Community Member
asked inPlan Changes & Upgrades.
how can i contact ID to change my plan to a lower one? i have tried various avenues but to no avail.!
i have tried the app , online but cannot change to a cheaper plan. I have had emails inviting me to change, but the app says no!! The instructions on here are not matched to the details on the app, or online account. i am thinking just cancel my sim and buy another one ?
1031
Matthew T
R
New
 Contributor
asked inPlan Changes & Upgrades.
End of Contract Notification
Hi ID Mobile Team, I am due to renew my contract in the next few days. Attempting to doing this today, i receive an upgrade deal of 12 Month Sim Only for £10 a month, Unlimited data, Unlimited text & Unlimited Minutes, however, when i select upgrade, the page bring me to the basket with another plan. How can I receive the plan that has been recommended and advertised on my home page when i log in as an upgrade deal?
762
Tyler
J
Community Member
posted inPlan Changes & Upgrades.
upgrade issues data addon not applied
Hi Recently I have upgrade of my SIM only contract with 10gb data +20 GB data add-on which I have a chat transcript confirmation. But the 20GB data add-on has not been applied on my both numbers. There is no number to contact customer service. How do I resolve this matter with ID mobile? Thank you in advance.
401
Tom
Harry Nixon
Community Member
asked inPlan Changes & Upgrades.
Currys failed Credit check EIV
Today I spent four hours in Curry’s attempting to buy a phone. I am told your company has declined me without giving any reason or ways to fix it. Please contact me as soon as possible to resolve this as I am not happy.
1732
Tom
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