pac Code error

Forum|Forum|26 days ago
September 4, 2026
2 replies
21 views

Hi I've tried to transfer my old number across multiple times (for over a week) but keep getting an error message.

Does anyone know how to fix this.

I'm paying two contracts at the minute because of this.

Gemma M

iD Mobile Employee

Hi @Soc19,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @Soc19.

Thank you for sharing this. I am sorry to hear about the trouble you've been having.

Unfortunately, our system does not support transferring a mobile number from one iD Mobile account to another, which is why you've been receiving this error.

Please get in touch with us via Live Chat:https://www.idmobile.co.uk/live-chat so we can look into the best way forward for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.