Can you uograde to a preorder phone (iphone 18 pro)

Forum|Forum|21 days ago
September 9, 2026
6 replies
1495 views

I am eligible for upgrade to current devices that are on sale. Will i be able to upgrade when the preorders for iphone 18 pro release, or will there be a wait, where you can only start a new contract rather than upgrade to it.

Thanks :)

Gemma M

iD Mobile Employee

Hi @nealb,

Yes, if you're already eligible to upgrade, you should be able to place an upgrade order as soon as the iPhone 18 Pro pre-orders become available through iD Mobile.

There shouldn't be a period where the device is only available to new customers and not upgraders. If pre-orders are offered by iD Mobile, eligible upgrade customers can usually place their orders during the pre-order period as well.

For now, we'd recommend keeping an eye on our website and waiting for the pre-orders to open.

Regards,

Gemma M
The iD Mobile Social Media Team

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K

KuniK

New Contributor

This has happened to me today - I can get the deal I want as a new customer, I am eligible for upgrade in the app, but iPhone 18 pros are not an option. I don’t want to have to cancel my contract? Thanks

A

Ali M

New Contributor

I have just tried and it is available for pre order but not as an upgrade. Very disappointing!

S

Steve64

New Contributor

Same

J

jamiew10

New Contributor

Same as me, I am eligible for upgrade, but its only showing the phone for new customers not in my upgrade tab, disappointed.

Gemma M

iD Mobile Employee

Hi @jamiew10, @Ali M, @KuniK and @Steve64,

I'm sorry to hear that.

The device is available for pre-order as an upgrade, so we'd recommend contacting our Sales Team to see what options are available and why it's not appearing as an upgrade for you.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

They'll be able to check your upgrade eligibility and discuss the available pre-order options.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.