Community Member

upgrade issues

Forum|Forum|21 days ago
September 10, 2026
1 reply
23 views

I recently applied for an upgrade to my contract, everything was accepted but at the last moment it was cancelled number {REMOVED}, mobile number {REMOVED}. I think it may have failed security check as I ordered the new upgrade from America. I need to upgrade this phone as it is for my son, is there anything I need to do differently or shall just change suppliers

also I paid for the new phone when will this be reimbursed

paul R

M

Marquerita T

iD Mobile Employee

Hi @Paul5chunk.

Thank you for your post. I'm sorry to hear your upgrade order was cancelled at the last stage, especially given this was for your son's phone.

We'd like to look into this properly rather than guess. Please get in touch with us via live chat so we can review it: https://www.idmobile.co.uk/live-chat

Thanks,

Marquerita

The iD Mobile Team

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