PAC not requested at checkout - how to add?!

Forum|Forum|2 months ago
July 16, 2026
3 replies
56 views

Please help. Have just signed up to a new contract having obtained my pac from current provider. At checkout I was not prompted to input the code. I now have an idmobile account but cannot fathom how or where to input the pac. It say to register with the app or online, but it won’t accept my own mobile number to register. Stuck in seven shades of hell going round in circles.

switching

K

Kwanele Z

iD Mobile Employee

Hi @Parrot,

Thank you for your message.

We're sorry that you weren't given the option to enter your PAC code during checkout. We understand how frustrating this must have been, and we apologise for the inconvenience caused.

We'll be happy to help transfer your number over to us. We've just sent you a private message so we can assist you further. Please reply when it's convenient for you, and we'll be happy to get this sorted.

Thanks

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JEStorr

New Contributor

Hi @Kwanele Z I am having the exact same problem. I already have an account for myself and have bought a new plan for my daughter. I didn’t have the PAC code at check out but it said you can check out and add it later. I have the PAC code now but when I try to add the new plan on my id mobile app it asks for the mobile number but obviously this isn’t recognised as I didn’t enter it or the PAC on checkout. I haven’t activated the new eSIM yet with IDMobile as I didn’t want to risk my daughter’s number changing. Any help is much appreciated. Thanks.