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Community Member
Lindsay_L
Community Member
September 11, 2026
Question

it wont let me claim my upgrade

My account is showing me an Upgrade Exclusive offer for an iPhone 17 256GB at £43.99 per month, £0 upfront and 250GB data on a 24-month contract. When I click Upgrade Now, the offer disappears and I only get plans with an upfront payment. I have screenshots of the £0 upfront offer. Can you apply the advertised upgrade offer to my account?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 12, 2026

    Hi ​@Lindsay_L 

     

    Thank you for your getting in touch with us.

     

    I am so sorry that the offer disappears please contact our sales team on 0800 049 0250 so that they can check for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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