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Community Member
Reefem
Community Member
September 12, 2026

upgrade phone

I want to upgrade to the latest iPhone but I don’t see an option for 18 pro max

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Reefem,

     

    I'm sorry to hear that.

     

    The device is available for pre-order as an upgrade, so we'd recommend contacting our Sales Team to see what options are available and why it's not appearing as an upgrade for you.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check your upgrade eligibility and discuss the available pre-order options.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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