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New Contributor
MLDove
New Contributor
September 12, 2026
Question

Have I been charged incorrecrly? Customer support seemed confused by my query.

  • September 12, 2026
  • 1 reply
  • 16 views

I was given a price for an upgrade via live chat this morning which said the below 

 

I was then charged £99 instead of what it stated above (this all happened over the phone so the information wasn't in front of me). When asked on live chat, they seemed confused by my questions and said I wasn't offered a discount, but I can see one in their message? Could someone please clarify what I am missing here.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 13, 2026

    Hi ​@MLDove 

     

    Thank you for getting in touch with us. 

     

    I am so sorry that you were incorrectly charged. 

     

    Please send us a private message via our socials (Facebook or Instagram) so that we can have a look into this issue for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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