Solved

New application rejected even though i am an existing customer

Forum|Forum|11 hours ago
February 17, 2026
2 replies
5 views

Janeted
New Contributor

Hello, I have been trying to order two new SIM cards for my sons.

I have ordered two separately and both have been rejected supposedly because I failed the credit check.

I would have no reason to fail a credit check.

I had a conversation with an online agent who said that he would help me but after our chat I received an email to say that both of the Sims he helped me to set up were rejected.

I really don't want to go to another provider as it's easier to keep everything in one place. I already have two SIM only contracts with ID

How can I sort this?

Best answer by WelshPaul

iD Mobile’s internal policy requires existing customers to have a 60-90 day payment history before they can add any additional plans. This is unrelated to passing or failing a credit check.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|10 hours ago
February 17, 2026

iD Mobile’s internal policy requires existing customers to have a 60-90 day payment history before they can add any additional plans. This is unrelated to passing or failing a credit check.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

J

Janeted
Author
New Contributor
Forum|Forum|10 hours ago
February 17, 2026

Thank you. Yes, I did try once before and they said that. I'll have to check how many days it's been since the last contract I took out. Silly though as I want to take two out at the same time as both my sons' contracts have gone up and I want to switch them both over to id.