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New application rejected even though i am an existing customer

Forum|Forum|6 months ago
February 17, 2026
7 replies
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Hello, I have been trying to order two new SIM cards for my sons.

I have ordered two separately and both have been rejected supposedly because I failed the credit check.

I would have no reason to fail a credit check.

I had a conversation with an online agent who said that he would help me but after our chat I received an email to say that both of the Sims he helped me to set up were rejected.

I really don't want to go to another provider as it's easier to keep everything in one place. I already have two SIM only contracts with ID

How can I sort this?

Best answer by WelshPaul

iD Mobile’s internal policy requires existing customers to have a 60-90 day payment history before they can add any additional plans. This is unrelated to passing or failing a credit check.

WelshPaulAnswer

Platinum  Contributor

iD Mobile’s internal policy requires existing customers to have a 60-90 day payment history before they can add any additional plans. This is unrelated to passing or failing a credit check.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JanetedAuthor

New Contributor

Thank you. Yes, I did try once before and they said that. I'll have to check how many days it's been since the last contract I took out. Silly though as I want to take two out at the same time as both my sons' contracts have gone up and I want to switch them both over to id.

M

Michael Z

iD Mobile Employee

Hi @Janeted

That’s absolutely fine. Once you have passed the 60–90-day payment history period, you’re welcome to apply again with iD Mobile.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JanetedAuthor

New Contributor

It's been more than 60 days but less than 90. 😔

But of a silly rule really as I've gone somewhere else now.

Z

Zandile M

iD Mobile Employee

Hi @Janeted

Thank you for getting in touch with us, I understand your frustration, and I’m sorry the timeframe has caused inconvenience especially as you’ve now moved to another provider. Our policy requires the account to be active for a minimum of 90 days and the payments must be direct debit not manual payments in order add another contract I am so sorry.

Thank you for your understanding.

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JanetedAuthor

New Contributor

Thanks for your reply

It would have been nice if the agents on your live chat and the rejection email I received could have told me that instead of saying that I had failed the credit check.

I have been with other providers before that had let me have multiple Sims for family members.

It seems like you're doing yourselves out of business .

M

Marquerita T

iD Mobile Employee

Hi @Janeted.

We’re sorry for the confusion caused regarding your credit check and for any frustration this may have caused.

Once you have passed the 60–90-day payment history period, you’re welcome to apply again with iD Mobile.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.